Racquet Sports Coordinator
About The Position
The Racquet Sports Coordinator provides day-to-day administrative and operational support for the racquet sports department, including tennis and pickleball court scheduling, reservations, billing accuracy, and audit compliance. This is a back-of-house role supporting the Director of Racquet Sports and teaching professionals. The position is suited to an organized, detail-oriented person who works well in structured, accuracy-driven environments. The coordinator manages court bookings and the master court calendar, processes lesson and clinic charges, audits reservation records, reconciles billing, maintains departmental records, and serves as a primary administrative contact for member questions about court access, scheduling, and billing. The role also supports departmental communications, reporting, operational planning, maintenance coordination, member onboarding, and inventory management.
Requirements
- At least 2 years of experience in an administrative, operations, or coordinator role.
- Proficiency with scheduling software, club management systems, and point-of-sale billing platforms.
- Strong command of Microsoft Office, especially Excel, including data entry, reconciliation, and basic reporting.
- Exceptional organizational skills and meticulous attention to detail.
- Ability to manage multiple concurrent tasks with competing priorities and tight turnarounds.
- Clear, professional written and verbal communication skills.
- Availability to work weekdays, weekends, and holidays as required.
Nice To Haves
- Experience in a private club, resort, or athletic facility environment.
- Experience specifically in a racquet sports, fitness, or private club department.
- Familiarity with club management systems such as Jonas, ClubCaddie, CourtReserve, or similar.
- Familiarity with tennis and pickleball programming structures, including leagues, clinics, and lessons.
- Bachelor’s degree in Business Administration, Hospitality, Sports Management, or a related field.
Responsibilities
- Manage court reservation systems and daily scheduling for tennis and pickleball courts.
- Process member court bookings, modifications, and cancellations in accordance with club policies and priority rules.
- Coordinate court blocking for lessons, clinics, leagues, tournaments, team practices, and maintenance.
- Maintain and update the master court calendar and accurate, real-time court availability information.
- Enforce court reservation policies and escalate violations or conflicts to the Director of Racquet Sports.
- Manage guest court access, including fee collection and documentation.
- Audit court reservation records for accuracy, policy compliance, and proper utilization; identify and resolve discrepancies, unauthorized holds, and ghost reservations.
- Track no-shows, cancellation patterns, and court utilization, and prepare recurring summary reports for the Director.
- Maintain audit logs and documentation for court blocking and override activity.
- Process lesson and clinic charges accurately and on time through point-of-sale and membership billing systems.
- Maintain lesson activity records by member, instructor, and date; reconcile billing records against instructor logs and program schedules at least weekly.
- Resolve billing discrepancies with the Finance team and Director of Racquet Sports.
- Prepare billing summaries and financial reports as requested, and ensure instructor-generated revenue is captured and coded accurately.
- Serve as the primary administrative contact for member inquiries about court access, scheduling, and billing.
- Maintain department records, including member participation data, wait lists, and program rosters.
- Prepare and distribute department communications, including court availability notices, policy updates, and program information.
- Coordinate with the Director of Racquet Sports on court maintenance scheduling, closures, and readiness.
- Support department reporting, calendar management, and operational planning.
- Assist with onboarding new members by explaining court booking procedures and department policies.
- Maintain racquet sports supply inventory and coordinate equipment orders as directed.
Benefits
- Medical insurance through Anthem Blue Cross Blue Shield.
- Dental insurance through Anthem Blue Cross Blue Shield.
- Vision insurance through EyeMed.
- Vacation, sick, and holiday programs.
- Pet insurance through the ASPCA.
- Supplemental, spousal, and child life insurance.
- Short- and long-term disability plans.
- 401(k) Savings Plan with matching funds.
- Discounts through the YouDecide program and Hotel Room Discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
