Assistant Racquet Sports Professional

West Lake Country Club • Augusta, GA

10d • Onsite

About The Position

The Assistant Racquet Sports Professional is responsible for delivering an exceptional tennis and pickleball experience for members and their guests. This position involves organizing engaging racquet sports (tennis & pickleball) clinics, private lessons, and events that encourage active participation in the Club’s programs. In this role, you will also be responsible for promoting the club’s athletic memberships and fostering relationships with potential prospects, serving as a racquet sports ambassador to enhance the overall value of the club. In this position, you will also maintain tennis and pickleball facility operations, ensure consistently high-quality service for members and guests, and meet the Club's standards and expectations, with a strong focus on member engagement.

Requirements

• High School Graduate or Equivalent.
• RSPA, PTR, USTAC certified within 30 days of hire.
• CPR and AED Certified within 30 days of hire.
• Exceptional interpersonal and member-guest relations skills, friendly, outgoing, and positive attitude.
• Thorough knowledge of the game of tennis and pickleball, and possesses effective teaching styles and techniques.
• Ability to promote and teach private and group lessons to juniors and adults.
• Strong verbal and written communication skills and ability to lead a class.
• Comfortable working with all age groups and building relationships with members and team members.
• Excellent communication, time management, and organization skills.
• Team player and demonstrate the ability to be a team member of the racquet sports department, and serve as a valuable member of the racquet sports team with the ability to work hands-on in a fast-paced environment.
• Possess the ability to communicate effectively with members and staff of diverse backgrounds, cultures, and education levels.
• Demonstrated results-oriented and capable of working with minimal direction.
• Strong proficiency in MS Office (Excel, Word, etc.), experience with POS systems, and Club operation knowledge.
• Ability to sit, stand, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Assist in the design and promotion of engaging clinics, private lessons, and programs for adults, juniors, and seniors, aimed at enhancing skill development and boosting participation.
• Provide instruction for private and group tennis and pickleball lessons, including skill-building drills, to promote player development and enjoyment of the sport.
• Help organize and promote leagues, round robins, drop-in sessions, ladders, tournaments, and other relevant events to enhance community engagement and encourage participation.
• Optimize the use of the club’s racquet sports facilities to minimize attrition and attract new members, fostering a vibrant and engaging community atmosphere.
• Provide assistance to members with all their racquet sports needs while ensuring compliance with established policies.
• Assist and encourage players to select and purchase equipment in the racquet sports pro shop, and effectively manage the point-of-sale system and inventory.
• Interact professionally with members and guests, providing assistance with changes and accommodating last-minute requests as needed.
• Maintain the courts to a high standard and ensure a safe environment for all facility users.
• Ensure that the Club’s high standards of service and quality are met or exceeded.
• Be knowledgeable of and comply at all times with the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Work cooperatively with other departments to develop combined programs for the membership.
• Administer and enforce Club tennis and pickleball policies and procedures regarding play on Club courts.
• Explain and answer questions about the rules and regulations of tennis and pickleball.
• Interact with members, guests, staff, and visitors to the racquet sports facility to ensure member and guest satisfaction.
• Monitor court usage including special events, clinics, and lessons.
• Maintain consistent communication with fellow employees to review operational goals and inform them of any problems or significant issues.
• Perform other related duties as directed.

Benefits

• Position retains 70% commission on all private lessons, group lessons, and clinics.
• Revenue share potential for social events, camps, and other assigned programming as directed by Director of Racquet Sports.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED