Racquet Sports Associate, Flex

HOUSTONIAN•Houston, TX

1d•Onsite

About The Position

The Club Racquet Sports Associate supports the daily operations of the Racquet Sports Plaza, including indoor and outdoor tennis, pickleball, paddle ball, and the Courtside Pro Shop. The role greets members and guests and assists with racquet sports needs, customer service, food and beverage duties, and retail operations. It also provides administrative support to Racquets staff, including communications, reservations, program billing, filing, cleaning, and organizing. The schedule varies according to departmental needs. Applicants must be over 18 and have current TABC certification.

Requirements

Must be over 18 years of age.
Current TABC certification/license.
High school education, GED, or equivalent experience.
Computer experience, including Word, Excel, and Internet use.
Customer service experience in a high-volume setting.
Must be able to meet the physical requirements for at least an eight-hour shift, including frequent standing, walking, climbing ladders and stairs, kneeling, reaching overhead, and lifting and carrying objects up to 30 pounds; occasionally push a 50-pound dolly.
Must be able to communicate effectively with guests, members, customers, and coworkers, including using a two-way radio clearly and accurately.
Must be able to read instructions, reports, and log sheets and work with computers and PDAs in varying light conditions.
Must be able to produce, read, and understand reports; analyze written information from various sources; and communicate report content effectively.
Must be able to work safely with chemicals in accordance with SDS sheets and applicable laws, codes, and regulatory requirements.

Responsibilities

Operate the Courtside Pro Shop or Tennis Office, including customer service, sales, inventory management, and completion of daily operational checklists.
Keep assigned areas neat, clean, and orderly for members, guests, and prospects.
Answer general questions about racquet programs, pricing, and merchandise.
Answer phones and book tennis court reservations; perform operational and technical duties.
Assist Racquets professionals with daily work.
Roll-dry outdoor courts after rain and groom padel courts.
Handle office tasks, including using Excel and Word, copying, faxing, and filing.
Assist with emails, websites, and Houstonian app communications to racquets membership.
Bill programs, including the junior program and Fay School.
Assist with month-end inventory and order supplies as assigned.
Set up and properly operate the ball machine for members.
Assist with creating brochures for tennis programs.
Help Racquets staff pick up children from the Bungalow and escort children under 12 on restroom breaks when needed.
Follow sanitation, safety, and alcohol beverage control policies to protect the establishment and patrons.
Perform other assigned tasks and projects, and carry out duties safely.