Racquet Sports Associate, Flex

HOUSTONIAN CAMPUS LLC•Houston, TX

10d•Onsite

About The Position

The Racquet Sports Associate supports the daily operation of the Racquet Sports Plaza, including indoor and outdoor tennis, pickleball, paddle ball, and the Courtside Pro Shop. The role provides customer service and assists members and guests with racquet sports needs, daily operations, food and beverage, and retail duties. It also provides administrative support to the Racquets staff, including communications, reservations, program billing, office tasks, cleaning, and organization. The position requires being over 18 years of age and holding current TABC certification.

Requirements

Must be over 18 years of age.
High school education, GED, or equivalent experience.
Computer experience, including Word, Excel, and Internet use.
Customer service experience in a high-volume setting.
Current TABC certification/license.
Able to meet the stated physical requirements for at least an eight-hour shift, including frequent standing, walking, climbing ladders and stairs, kneeling, reaching overhead, lifting and carrying objects up to 30 lbs., and occasionally pushing a 50 lb. dolly.
Able to communicate effectively with guests, members, customers, and coworkers, including using a two-way radio clearly and accurately.
Able to read instructions, reports, and log sheets, and use computers and PDAs in varying light conditions.
Able to produce, read, and understand reports; analyze and process written information; and communicate report content effectively.
Able to work safely with chemicals according to SDS sheets and applicable laws, codes, and regulatory requirements.

Responsibilities

Operate the Courtside Pro Shop or Tennis Office, including customer service, sales, inventory management, and completion of daily operational checklists.
Keep assigned areas neat, clean, and orderly for members, guests, and prospects.
Answer general questions about racquet sports pricing, merchandise, and programs.
Answer phones and book tennis court reservations; perform other operational and technical duties.
Assist Racquets professionals with daily needs.
Roll dry outdoor courts after rain and groom the padel courts.
Complete office tasks such as using Excel and Word, copying, faxing, and filing.
Assist with emails, websites, and Houstonian app communications to racquets membership.
Bill programs, including the junior program and Fay School.
Assist with month-end inventory and order supplies as assigned.
Set up and properly operate the ball machine for members.
Help create brochures for tennis programs.
When needed, help pick up children from the Bungalow and escort children under 12 on restroom breaks.
Follow sanitation, safety, and alcohol beverage control policies to protect the establishment and patrons.
Perform other assigned tasks or projects and carry out all duties safely.