Rack Technician

Smart Care•Austin, TX

About The Position

As a Rack Refrigeration Technician, you will install, maintain, and repair refrigeration rack systems used in commercial and industrial settings, including supermarkets, warehouses, and food service establishments. You will troubleshoot equipment, perform preventive maintenance, and help ensure systems operate efficiently and safely while meeting customer needs. The role includes responding to service calls, maintaining service documentation, and assisting with emergency on-call service, including nights and weekends as required. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Its mechanical services include hot-side cooking equipment, stand-alone refrigeration, specialty coffee and beverage equipment, complex rack refrigeration, and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer and encourages qualified individuals to apply. Reasonable accommodations for the application or hiring process may be requested through Human Resources.

Requirements

At least 3 years of experience working with commercial and industrial rack refrigeration systems.
Strong understanding of refrigeration principles, including rack system installation and troubleshooting.
Technical training through an apprenticeship, trade school, or equivalent work experience.
EPA certification required for handling refrigerants.
Must hold at least one of the following licenses: D1, D2, S1, or S2.
Valid driver's license with a clean driving record.
Ability to work independently with minimal supervision and manage service calls and job priorities.
Knowledge of safety procedures and best practices for working with high-voltage electrical systems and pressurized refrigerants.
Strong problem-solving and troubleshooting skills for complex refrigeration systems.
Good communication skills and ability to interact professionally with customers and team members.
Willingness to work overtime during peak seasons, including nights and weekends as needed.
Ability to lift and move equipment weighing up to 70 lbs and work in varying weather conditions.

Nice To Haves

Experience with CO2 refrigeration systems and knowledge of energy-efficient technologies.
Familiarity with electrical wiring schematics and refrigeration equipment control systems.
Experience installing refrigeration racks and related mechanical equipment.

Responsibilities

Install, maintain, and repair refrigeration rack systems and related components, including compressors, condensers, evaporators, and controls.
Diagnose and troubleshoot mechanical and electrical issues in refrigeration rack systems.
Perform routine and preventive maintenance to support equipment performance and longevity.
Work with refrigerants such as R-22, R-404A, R-448A, R-449A, and CO2, ensuring systems operate safely and efficiently.
Respond to refrigeration service calls and complete timely repairs to minimize downtime.
Test and verify system functions and component performance.
Follow safety protocols and perform work safely and compliantly.
Provide customer service, maintain positive client relationships, and offer solutions to refrigeration needs.
Maintain accurate service records, including time cards, job logs, and inventory reports.
Work with a team and provide guidance and training to junior technicians and entry-level helpers when needed.
Assist with on-call emergency service responsibilities, including nights and weekends as required.