Quoting Executive (North America)

LGC Group•Manchester, NH

9h•$22 - $24•Hybrid

About The Position

We are seeking a Quoting Executive to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles, working closely with sales, operations, and compliance teams to ensure a seamless customer experience.

Requirements

Sales-focused attitude with a strong understanding of quoting and order processing.
Experience working in a sales, customer service, or quoting environment.
Familiarity with CRM systems, supply chain process management tools, and ERP systems (especially IFS).
Excellent communication skills, both written and verbal, with a professional telephone manner.
Strong problem-solving skills and the ability to work under pressure to meet deadlines.
High level of computer literacy, including Microsoft Office Suite.
Customer-focused approach, both internally and externally.
Ability to work as part of a team, providing support to colleagues when needed.
Strong coachability and willingness to learn, including participation in training and mentorship programs.

Nice To Haves

Knowledge of customers in the pharmaceutical, biotech, food & beverage, forensics, environmental, and industrial sectors is an advantage.
An interest in Chemistry or Science would be a distinct advantage.

Responsibilities

Generate and manage quotations for LGC Standards catalog products across various account types.
Respond to customer inquiries regarding pricing, availability, and order processing.
Work closely with account managers and inside sales to deliver best-in-class sales support.
Ensure controlled substance orders are handled in compliance with existing guidelines, including import permits and export licenses.
Track and report on customer support performance metrics (e.g., customer satisfaction score, response time, resolution rate).
Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
Maintain accurate customer and order records in IFS ERP and other relevant systems.
Ensure compliance with supply chain processes as set by the Operations team.
Actively promote the LGC Web-shop to drive direct customer engagement.
Stay up to date with LGC Standards products and services, ensuring continuous learning and product knowledge development.

Benefits

Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance for our furry friends
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!