Quick Lane Service Advisor - Fowler Ford

Fowler Automotive•Tulsa, OK

2d•Onsite

About The Position

Fowler Ford is seeking a Quick Lane Service Advisor who provides welcoming, confident customer service while coordinating appointments and serving as a liaison between customers and service technicians. The role includes explaining repair needs and costs, keeping customers informed throughout the repair process, and ensuring completed work is ready for customer pickup. Compensation is based on experience and described as highly competitive in the marketplace.

Requirements

Valid driver's license.
Motor vehicle record acceptable to the company's insurance carrier.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.

Responsibilities

Greet service department customers promptly and courteously.
Listen to customers and clearly communicate repair needs to technicians.
Provide accurate estimates of repair and maintenance costs.
Follow dealership policy for customer vehicle care and operation.
Follow up on repairs and keep customers informed of progress.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs, and perform an active delivery.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) employer matching plan
Paid time off
Paid volunteer time off
Paid holidays
Parental leave
Employee assistance program
Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and graduate and tool incentive programs