Quick Lane Service Advisor - Fowler Ford

Fowler Ford • Tulsa, OK

2d • Onsite

About The Position

Fowler Ford is seeking a customer-service-focused Quick Lane Service Advisor to welcome customers, schedule appointments, and serve as a liaison between customers and service technicians. The role involves understanding and communicating repair needs, providing cost estimates, monitoring repair progress and quality, and explaining completed work to customers. The position is based at Fowler Ford in Tulsa, Oklahoma, and is full-time. Compensation is based on experience and described as highly competitive.

Requirements

• Valid driver's license.
• Motor vehicle record (MVR) acceptable to the company's insurance carrier.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly communicate their repair needs to technicians.
• Provide accurate estimates for repair and maintenance costs.
• Follow dealership policies for customer vehicle care and operation.
• Follow up on repairs and keep customers informed about progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when their vehicles are ready for pickup.
• Review and explain repairs and associated costs, and conduct an active delivery.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) employer matching plan
• Paid time off
• Paid volunteer time off
• Paid holidays
• Parental leave
• Employee assistance program
• Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and graduate and tool incentive programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed