Quick Lane Service Advisor

Freeway Chevrolet•Chandler, AZ

4d•Onsite

About The Position

Chapman Freeway Chevrolet is seeking a Quick Lane Service Advisor to join our team. In this role, you will educate customers on the importance and value of routine vehicle maintenance, make service recommendations, and keep customers informed throughout the service process. You will work closely with a team of Express Technicians and collaborate with parts and service team members to ensure customers receive a smooth, efficient, and positive service experience. Quick Lane Advisors report directly to the Service Director.

Requirements

Minimum 1 year of customer service or sales experience required
Excellent interpersonal and customer service skills, both in person and over the phone
Strong verbal and written communication skills
Strong time management and organizational skills
Demonstrated ability to achieve sales goals
Ability to work effectively in a fast-paced, team-oriented environment
Valid driver's license with a clean driving record
Ability to pass a pre-employment background check and drug screening

Nice To Haves

Prior automotive Service Advisor or Service Writer experience preferred

Responsibilities

Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience
Determine vehicle service needs based on customer concerns, vehicle inspections, and current mileage
Educate customers on recommended maintenance and available services
Write accurate repair orders, including transparent cost and time estimates
Obtain customer authorization for recommended services
Process customer payments and close completed repair orders
Communicate regularly with technicians and parts associates to ensure timely completion of work
Keep customers informed of their vehicle's service status and any additional recommendations
Follow up with customers regarding their service experience and overall satisfaction
Provide exceptional customer service throughout the entire service process