Quality Technician

Whisker•Juneau, WI

15h•Onsite

About The Position

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today. We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

Requirements

High school diploma or equivalent combination of education and relevant work experience required.
Strong attendance and reliability are essential due to the critical nature of this role within a small team.
Proficiency in Microsoft Office (Word, Excel) and/or Google Workspace tools.
Demonstrated ability to work collaboratively with a positive, team-oriented mindset.
Highly organized and detail-oriented, with a focus on efficiency and accuracy.
Ability to perform effectively in a fast-paced manufacturing environment.
Strong time management skills with the ability to work independently and with minimal supervision.
Receptive to coaching, direction, and feedback, and able to provide the same in a constructive manner.
Committed to accountability, upholding personal and team standards and expectations.
Capable of following instructions and safely using hand and power tools as required.
Maintains confidentiality of sensitive and proprietary information.
Able to remain professional and composed in a dynamic environment with frequent interactions and interruptions.
Demonstrates initiative, self-motivation, and the ability to positively influence others.
Builds and maintains strong, cooperative working relationships with team members and cross-functional partners.
Comfortable working in an environment with office pets (cats and dogs).

Nice To Haves

Associate degree or two-year technical certification in Quality, Manufacturing, or a related field.
Experience as a Quality Technician in a high-volume production environment; consumer electronics experience preferred.
Working knowledge of lean manufacturing principles and continuous improvement methodologies.
Lean Six Sigma (LSS) and/or American Society for Quality (ASQ) certification preferred.
Familiarity with ISO 9001 standards and quality management systems.
Ability to read and interpret engineered drawings and technical specifications.
Bilingual in Spanish preferred.
Previous experience with plastic injection molding and printed circuit board (PCB) manufacturing is a plus.

Responsibilities

Provides frontline support for quality-related issues across all reconditioning processes.
Identifies, investigates, and helps resolve product and process concerns as they arise.
Performs routine audits throughout the recon facility to ensure compliance with quality standards.
Conducts detailed teardown analyses to determine root causes of defective returned units.
Monitors products and manufacturing processes to ensure compliance with established quality standards, specifications, and customer requirements.
Performs detailed teardown analyses on defective reconditioned products, documenting findings and identifying root causes to support corrective and preventive actions.
Responds promptly to radio calls from production teams to identify, quarantine, and document non-conforming materials or products, ensuring accurate tracking and resolution.
Conducts routine and targeted floor audits to verify incoming part quality, in-process controls, and finished product integrity; provide feedback and recommendations for process improvements.
Troubleshoots complex and recurring production issues, including process variation, equipment inconsistencies, and material defects, collaborating with cross-functional teams to implement effective solutions.
Oversees the proper identification, segregation, documentation, and disposal of scrap materials in accordance with company procedures and regulatory requirements.
Collects, analyzes, and maintains key performance data, including efficiency metrics, scrap rates, and test results, to support operational reviews and continuous improvement initiatives.
Assists Quality Engineers with the introduction of new or revised reconditioned products, including validation activities, documentation updates, and process readiness.
Actively supports and participates in continuous improvement efforts such as root cause analysis, corrective actions, and lean manufacturing initiatives.
Serves as a communication link between departments and across shifts, ensuring critical quality and production information is effectively shared to drive consistent plant performance.
Performs all duties in accordance with safety policies and procedures, promoting a safe and constructive work environment at all times.
Demonstrates flexibility by taking on additional tasks and responsibilities as required to support business needs and operational goals.
Will perform additional responsibilities when required.