Quality Systems, Compliance & Safety Manager

TCOM, L.P.•Columbia, MD

7h•$118,000 - $150,000

About The Position

Manage and optimize TCOM, L.P.’s Quality Systems, Compliance & Safety organization across its facilities. Reporting to the Director/Manager of Quality & Safety, provide independent assurance that company processes meet applicable customer, aerospace, government-contract, statutory, regulatory, and internal requirements. Partner with Quality Operations and other functions to identify risks, improve system effectiveness, and protect employees, customers, products, and mission outcomes. Lead planning, staffing, coordination, and performance of Quality Systems, compliance, supplier quality, calibration, product-safety, and occupational-safety activities. Establish organizational structures, responsibilities, competencies, objectives, and cross-functional accountability while fostering an ethical, open-reporting culture and developing employees. Plan and deliver Quality and Safety objectives by translating enterprise priorities into plans, measures, resources, and improvements. Assess stakeholder needs and organizational risks; adapt the Quality Management System and safety programs to facilities, acquisitions, technologies, products, contracts, and business processes; and incorporate customer and employee-safety considerations into business decisions. Maintain and continually improve the enterprise Quality Management System and associated compliance, audit, supplier, calibration, product-safety, and occupational-safety programs. Manage assigned budgets, labor plans, facilities, equipment, services, and capital requirements. Establish performance measures, analyze results, report to leadership, coordinate across functions, and escalate significant risks to the Director/Manager of Quality & Safety. The position works primarily in an office, with periodic entry into manufacturing, laboratory, supplier, and field environments. It involves frequent interaction and coordination with employees and cross-functional groups, decision-making under time pressure, and travel to TCOM facilities, suppliers, customers, or program locations as required. Potential environmental exposures include noise, fumes, moving machinery, hazardous materials or equipment, temperature extremes, confined spaces, and work at height; required PPE, training, permits, and site controls must be used.

Requirements

Bachelor’s degree in engineering, Quality, Safety, or a related technical or scientific field; an equivalent combination of education and relevant experience may be considered.
Eight or more years of progressively responsible experience in Quality, compliance, safety, or regulated manufacturing.
At least three years leading employees, cross-functional teams, or major compliance programs.
Ability to lead and coordinate organizational and cross-functional activities and manage risks, priorities, and results.
Ability to work under time pressure in structured and unstructured assignments where accuracy, judgment, and timely escalation are important.
Use required personal protective equipment, training, permits, and site controls when entering applicable work environments.
Travel to TCOM facilities, suppliers, customers, or program locations as required.

Nice To Haves

Aerospace, defense, and government-contract experience.

Responsibilities

Lead and coordinate Quality Systems, compliance, supplier quality, calibration, product-safety, and occupational-safety personnel across TCOM facilities.
Define organizational structures, roles, responsibilities, authorities, competency requirements, objectives, succession coverage, and process ownership.
Select, coach, develop, and evaluate employees; create cross-functional teams and hold owners accountable for results.
Support Quality and Safety strategic planning and translate priorities into objectives, plans, measures, resource requirements, and improvement actions.
Assess stakeholder needs, organizational risks, and improvement opportunities; adapt management systems and safety programs to changing business conditions and requirements.
Develop and maintain an integrated plan for the assigned organization and ensure personnel have the competence, authority, tools, and information needed to perform their work.
Establish performance measures and trend analyses for QMS effectiveness, compliance, audits, corrective action, suppliers, calibration, product safety, and occupational safety.
Evaluate results against objectives, address systemic or recurring issues, and provide complete, accurate, and timely reports; escalate significant risks to the Director/Manager of Quality & Safety.
Develop and manage departmental budgets, labor plans, facilities, equipment, services, capital requirements, and cost estimates for proposals, new work, and capital projects.
Maintain and continually improve the enterprise Quality Management System, including policies, procedures, processes, records, and controls.
Map applicable AS9100, ISO 9001, ISO, AS, MIL, customer, statutory, regulatory, and government-contract requirements into TCOM’s management system.
Serve as the QMS management representative when designated and coordinate management reviews, inputs, actions, and records.
Establish and maintain a risk-based internal audit program; coordinate certification, customer, supplier, and government audits; and ensure findings are resolved.
Review proposals, contracts, purchase orders, statements of work, and new work for quality, compliance, inspection, documentation, reporting, and supplier flow-down requirements.
Maintain relationships with customers, registrars, suppliers, and government Quality representatives and coordinate responses to compliance inquiries and findings.
Govern root-cause and corrective-action processes and independently verify corrective-action effectiveness.
Use process mapping, performance measures, statistical methods, and trend analysis to evaluate process effectiveness and identify risks and improvement opportunities.
Measure quality culture and coordinate surveys, coaching, communications, and awareness programs.
Establish and facilitate an Enterprise Quality and Safety Council and maintain its actions, priorities, and follow-through.
Develop common enterprise metrics, normalize business-unit data, analyze trends, and prepare consolidated Quality and Safety reports for leadership review.
Establish supplier-selection, qualification, surveillance, rating, audit, and corrective-action criteria; monitor supplier performance with Supply Chain and Engineering.
Govern the calibration and Inspection, Measuring, and Test Equipment system, including traceability, intervals, records, out-of-tolerance response, and local execution requirements.
Establish product-safety governance, including hazard identification, risk assessment, investigation, action tracking, employee awareness, and escalation.
Participate in product and configuration-change governance to evaluate quality, compliance, supplier, product-safety, and customer risks.
Lead occupational health and safety programs, including hazard assessments, inspections, training, incident and near-miss investigations, emergency preparedness, performance monitoring, and corrective-action follow-up.
Develop and maintain Quality Systems, compliance, audit, product-safety, occupational-safety, and assigned technical training plans.
Ensure controlled documents and records are current, approved, accessible, retained, and protected from unintended use, alteration, or loss.
Serve as business-process owner for quality and safety information systems; technical system administration remains with IT or Business Systems.
Access relevant records and processes, initiate audits and investigations, require corrective-action responses, recommend containment or work stoppage, and escalate significant risks in accordance with TCOM procedures.
Partner with Quality Operations while preserving accountability boundaries; the position does not normally own daily inspection staffing, routine product acceptance, operational Quality Engineering, MRB execution, or final release.
Maintain a safe and efficient work environment and perform other duties and responsibilities as assigned.