Quality Systems & Safety Manager

Sagent•Addison, TX

About The Position

The Quality Systems & Safety Manager is a hands-on, strategic leader responsible for overseeing quality management systems and safety objectives. The role drives process optimization, cost reduction, and continuous improvement while leading a team and fostering cross-functional collaboration. Under the direction of the Vice President Operations, the manager plans, directs, and coordinates activities related to quality and safety certification requirements, including ISO 14001, TL 9000, and ISO 45001. This includes developing, implementing, adopting, and maintaining certifications and related systems. The position oversees quality assurance, workplace safety, regulatory compliance, equipment maintenance, and materials calibration. It includes developing and implementing safety protocols, emergency preparedness plans, and accurate records; collaborating with internal teams; conducting safety training; and fostering a culture of safety. The role may have supervisory responsibilities and performs other duties as assigned.

Requirements

Bachelor’s degree, preferably in Business, Project Manager, or another related field; equivalent experience may be accepted in lieu of a degree.
College-level coursework or five years of equivalent experience.
Exceptional verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Experience in emergency response planning and execution, including crisis management and personnel safety.
Comprehensive understanding of safety regulations and best practices, including OSHA standards, PIT safety guidelines, and hazardous materials handling protocols.
Knowledge of regulatory compliance, including ISO standards and OSHA requirements.
Proficiency in Microsoft AX ERP and other inventory management systems.
Strong leadership, strategic thinking, problem-solving, analytical, organizational, and time-management skills.
Ability to drive operational excellence and quality control in a fast-paced, high-volume environment.
Excellent communication, negotiation, and stakeholder management skills.
Ability to interpret data and make data-driven decisions.
Ability to lead Lean Six Sigma, process automation, and continuous improvement initiatives through education and team enablement.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to work with regulatory compliance concepts, including environmental, procedural, safety, and legal issues.
Ability to solve practical problems with limited standardization and interpret written, oral, diagrammatic, or schedule-based instructions.
Self-motivation and self-discipline.
Strong interpersonal, verbal, and written communication skills.
Strong attention to detail and accuracy.
Ability to work effectively individually and as part of a team.
Demonstrated ability to complete projects under tight deadlines and work in a fast-paced environment.
Ability to stand, walk, and move around the facility for extended periods.
Ability to lift and carry equipment or materials weighing up to 50 pounds.
Ability to occasionally bend, stoop, kneel, or reach to access equipment or perform tasks.
Ability to wear personal protective equipment as required.

Responsibilities

Lead the development, implementation, adoption, and maintenance of quality management systems, including ISO 14001, TL 9000, and ISO 45001.
Ensure compliance with federal, state, and industry regulations, including OSHA and environmental health and safety guidelines.
Drive root cause analysis and corrective action processes to improve quality control and minimize risks.
Oversee internal and external audits and keep certifications and documentation up to date.
Serve as the primary liaison for quality control issues and collaborate with stakeholders to resolve concerns.
Implement, adopt, and maintain documentation control systems for consistency, accuracy, and regulatory compliance.
Review certification requirements and determine project procedures, schedules, funding, staffing, and resource allocation.
Review certification requirements against existing lines of business.
Establish work plans and staffing for project phases; assign duties, responsibilities, and authority.
Direct and coordinate project personnel to keep projects on schedule and within budget.
Prepare and review project status updates, reports, schedules, and plans.
Provide technical advice to project personnel and resolve problems.
Coordinate project activities with government regulatory and other governmental agencies.
Liaise between management levels and line-level managers to support timely completion of tasks.
Develop, author, implement, adopt, and manage safety policies, procedures, and programs.
Conduct employee safety training on protocols and procedures.
Lead investigations into workplace accidents, incidents, and near misses to determine causes and prevent recurrence.
Conduct regular safety inspections and audits and identify areas for improvement.
Develop and author corrective action plans and monitor their implementation.
Facilitate safety committee meetings and collaborate with committee members on safety concerns and improvement initiatives.
Develop, author, and implement emergency response plans and procedures; conduct drills and training sessions.
Maintain emergency contact lists and coordinate with relevant authorities during emergencies.
Ensure compliance with health and safety regulations and standards.
Build and lead a high-performing team, promoting accountability, engagement, and continuous improvement.
Develop, author, and implement training programs to enhance team skills in logistics, quality assurance, and operational excellence.
Oversee staffing, scheduling, and workforce planning to align with business needs and peak demand cycles.
Conduct performance evaluations, provide coaching, and implement corrective actions as needed.
Promote a safety culture, ensure adherence to workplace safety protocols, and support regular training.
Liaise among operations, quality assurance, finance, sales, and senior leadership.
Partner with internal stakeholders to align operations with business goals and customer expectations.
Provide strategic insights and recommendations to executive leadership on operational improvements and quality initiatives.
Support new business initiatives, acquisitions, and process transitions to enhance distribution capabilities.
Perform other duties as requested or assigned.