Quality System Manager

Supermicro•San Jose, CA

3d•Onsite

About The Position

This position works directly with multiple teams to support the development and implementation of a proactive Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM) in compliance with ISO 9001 / 13485 / 14001 / 27001 globally. This includes the creation, training, deployment, auditing, and maintenance of the global Supermicro Quality and Environmental Managements Systems. The Quality Management Systems Manager will provide leadership in the implementation, maintenance, and improvement of company-wide Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM), procedures and support processes. Proactively monitors the various elements of the QMS, EMS and ISM to help ensure compliance with quality and environmental system regulations and applicable national and international standards.

Requirements

Bachelor’s degree in General Business, Engineering, Science, or a related field
Minimum of 8 years of working experience in a relevant quality or compliance-related field, with at least 5 years of direct experience managing Quality / Environmental Management Systems (Q/EMS)
Proven experience in developing and managing QMS, EMS, and ISMS within manufacturing, electronics, semiconductor, pharmaceutical, or medical device industries
Strong knowledge and practical application of ISO and international standards, including but not limited to: ISO 9001 (Quality Management), ISO 13485 (Medical Devices), ISO 14001 (Environmental Management), ISO 27001 (Information Security), AS9100 (Aerospace Quality Systems)
Demonstrated influence management skills, with the ability to collaborate effectively across departments, and engage with both customers and suppliers
Excellent communication and presentation skills – confident, articulate, and persuasive in both verbal and written formats
Proven leadership and team management abilities, including: Developing and executing strategic plans, Defining clear roles, responsibilities, and performance expectations, Providing hands-on support when needed (e.g., conducting audits, leading process reviews)
Strong organizational and multi-tasking skills
Working knowledge and practical application of risk assessment methodologies (e.g., FMEA) and key performance indicators (KPIs) for process monitoring and improvement

Responsibilities

Provide support to internal functions in the application, maintenance and improvement of quality systems, procedures and department specific processes
Coordinate external audits by the Notified Body, other regulatory bodies and third parties, and coordinates responses to applicable audit findings
Prepare performance reports and metrics for the QMS, EMS and ISM
Ensure efficient and effective processes and tools are established for compliance with ISO standards requirements
Serve as the process owner and subject matter expert for key elements of the QMS, EMS and ISM, including CAPA, Complaint Handling and Internal Audit
Lead / participate in company-wide internal audit program including planning, implementation, report generation, corrective action issuance to closure
Conduct local and global training on key elements of the QMS, EMS and ISM, including CAPA, Complaint and Internal Audit
Execute projects and complete other duties as assigned