Quality Supervisor - Night Shift

Millennium Print Group • Morrisville, NC

7h • Onsite

About The Position

Millennium Print Group is seeking a Quality Supervisor for its Fulfillment Quality operations in Morrisville, North Carolina. This full-time, onsite role supervises daily operations to ensure products and materials meet company and customer quality standards. The supervisor develops team members, conducts inspections and audits, investigates quality and shipment issues, and works with Operations, Quality, and Security teams to support safety, efficiency, and customer satisfaction. The position is on the night shift and includes responsibility for employee performance, scheduling, attendance, and development, as well as hiring, onboarding, training, and retention support. The supervisor maintains compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements, and drives continuous improvement to enhance quality, reduce waste, and improve operational performance.

Requirements

• High school diploma or equivalent required.
• At least 4 years of experience in fulfillment quality, warehouse operations, supply chain, distribution, or related environments.
• Previous supervisory or team leadership experience.
• Strong understanding of quality management systems and operational best practices.
• Strong leadership, coaching, and employee development skills.
• Excellent analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office applications and Management Information Systems (MIS).
• Strong communication skills and ability to collaborate across departments.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Nice To Haves

• Bachelor's degree preferred.
• Experience with ISO, OSHA, 5S, Lean Manufacturing, or continuous improvement methodologies.

Responsibilities

• Lead and supervise daily Fulfillment Quality operations to ensure products and materials meet company and customer quality standards.
• Train, coach, mentor, and develop team members while fostering accountability and continuous improvement.
• Conduct quality inspections and audits of inbound and outbound shipments.
• Investigate quality issues, shortages, damages, and shipping discrepancies, and implement corrective actions.
• Partner with operations teams to maintain quality, productivity, and on-time delivery performance.
• Monitor department metrics and support initiatives to improve operational efficiency and customer satisfaction.
• Manage employee performance, scheduling, attendance, and development activities.
• Support department hiring, onboarding, training, and retention efforts.
• Maintain compliance with safety standards, OSHA regulations, QMS procedures, and ISO requirements.
• Collaborate with Quality, Security, and Operations teams to support a safe and efficient work environment.
• Drive continuous improvement efforts to enhance quality, reduce waste, and improve overall performance.

Benefits

• Annual incentive bonus plan.
• Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability coverage.
• Subsidized medical, dental, and vision premiums for employee dependents.
• 401(k) plan with up to a 6% dollar-for-dollar employer match.
• Health Savings Account and Flexible Spending Account options.
• Paid time off, including 10 company-paid holidays and one floating holiday.
• Employee Assistance Program.
• Comprehensive relocation package available for qualified candidates.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED