Night Quality Assurance Supervisor

American Bankers Insurance Company of Florida•Irving, TX

1d•Onsite

About The Position

The Quality Assurance Supervisor ensures that all quality aspects of the operation meet customer expectations, comply with ISO requirements, and adhere to company standards. This role manages the quality team’s daily work by preparing schedules, assigning tasks, coordinating workflow and projects, overseeing completion, and monitoring team performance. This is an onsite position in Irving, Texas, scheduled Monday through Thursday from 5:00 PM to 4:30 AM. Candidates must be flexible to attend weekday-shift training from November through January before starting the assigned night schedule. The role may require work across multiple shifts. The supervisor provides inspection, training, and audit results; performs internal quality audits; supports process improvements and operational initiatives; monitors performance reports; and works with leaders and management on goals, staffing, engagement, safety, and employee development. The position also conducts interviews for nonexempt personnel and temporary employees.

Requirements

High school diploma or GED.
At least 3 years of leadership experience in a fast-paced, high-volume manufacturing or repair environment similar to an Assurant, York, Lewisville, or Tennessee facility.
At least 3 years of experience in a quality-related role, preferably in a manufacturing environment.
Strong knowledge and ability using Microsoft Office, including Word, Excel, and PowerPoint.
Ability to identify potential process and workflow improvements.
Demonstrated experience directly supervising and coaching others.
Strong verbal and written communication skills.
Ability to interface successfully with all levels of company personnel and with external personnel.
Ability to establish and maintain effective business relationships with suppliers and vendors.
Strong interpersonal skills for problem solving, brainstorming, strategy development, and conflict resolution.
High-energy, professional, driven, and goal-oriented approach, with a focus on results.
Ability to multitask in a fast-paced, dynamic assembly and logistics environment.
Flexibility to attend weekday-shift training from November through January before beginning the assigned night schedule.
May be required to work across multiple shifts.

Nice To Haves

Associate degree.
At least 3 years of experience supervising 15 or more hourly associates in a fast-paced manufacturing environment.
Understanding of Lean and Six Sigma methodologies.
Experience auditing processes and writing work instructions.
Experience with ISO 9001 or R2 certifications.

Responsibilities

Provide verbal and written inspection, training, and audit/inspection results.
Map quality process flows and identify potential process and workflow improvements.
Personally perform internal quality audits in accordance with established Quality and company standards.
Ensure adherence to company policies and process standards, maintain employee morale, and oversee training of new and existing staff.
Work with management to establish department and company goals, using experience, judgment, and innovation to achieve them.
Create and use reports to represent product flow and task completion rates and percentages accurately.
Participate in operational improvement initiatives at the site.
Serve as a liaison between teams, shifts, and departments, and partner with vendor, customer, and client representatives.
Drive engagement across the area of responsibility and foster an engaged team culture.
Work with the manager to review Peakon scores and create action plans in the tool.
Review Tableau reports to ensure the team and department meet performance metrics, and follow up with leaders on areas for improvement.
Maintain a clean, organized, and safe work environment and ensure safety and environmental regulations are followed.
Ensure proper labor utilization and develop staffing requirements.
Conduct interviews for nonexempt personnel and temporary employees.