Night Quality Assurance Supervisor

Assurant•Irving, TX

1d•Onsite

About The Position

The Quality Assurance Supervisor is responsible for ensuring that quality practices across the operation meet customer expectations, comply with ISO requirements, and adhere to company standards. The role manages the day-to-day work of the quality team by preparing schedules, assigning tasks, coordinating work and projects, monitoring completion, and evaluating team performance. This is an onsite position in Irving, Texas, working Monday through Thursday from 5:00 PM to 4:30 AM. Candidates must be able to attend weekday-shift training from November through January before starting the assigned night schedule.

Requirements

High school diploma or GED.
At least 3 years of leadership experience in a fast-paced, high-volume manufacturing or repair environment similar to an Assurant, York, Lewisville, or Tennessee facility.
At least 3 years of prior experience in a quality-related role, preferably in a manufacturing environment.
Strong knowledge and ability using Microsoft Office, including Word, Excel, and PowerPoint.
Ability to identify potential process and workflow improvements.
Demonstrated experience directly supervising and coaching others.
Strong verbal and written communication skills.
Ability to interface successfully with all levels of company personnel and with external personnel.
High-energy professional able to establish and maintain effective business relationships with suppliers and vendors.
Strong interpersonal skills for problem solving, brainstorming, strategy development, and conflict resolution.
Driven and goal-oriented, with a focus on results.
Ability to multitask in a fast-paced, dynamic assembly and logistics environment.
May be required to work across multiple shifts.
Flexibility to attend training on weekday shifts from November through January before beginning the assigned night schedule.

Nice To Haves

Associate degree and 3 or more years of experience supervising 15 or more hourly associates in a fast-paced manufacturing environment.
Understanding of Lean and Six Sigma methodologies.
Experience auditing processes and writing work instructions.
Experience with ISO 9001 or R2 certifications.

Responsibilities

Provide verbal and written inspection, training, audit, and inspection results.
Map quality process flows and identify potential process and workflow improvements.
Personally perform internal quality audits in accordance with established quality and company standards.
Ensure adherence to company policies and process standards while maintaining employee morale and overseeing training for new and existing staff.
Work with management to establish department and company goals, using experience, judgment, and innovation to achieve them.
Create and use reports to represent product flow and task completion rates and percentages accurately.
Participate in site operational improvement initiatives.
Serve as a liaison between teams, shifts, and departments, and partner with vendor, customer, and client representatives.
Drive engagement within the area of responsibility and foster an engaged team culture.
Work with the manager to review Peakon scores and create action plans in the tool.
Review Tableau reports to ensure the team or department is meeting desired performance metrics, and follow up with leaders on areas for improvement.
Maintain a clean, organized, and safe work environment while ensuring safety and environmental regulations are followed.
Ensure proper labor utilization and develop staffing requirements.
Conduct interviews for nonexempt personnel and temporary employees.