Quality Supervisor - 2nd Shift (4 PM - 2:30 AM)

Jabil•Memphis, MS

About The Position

The Quality Supervisor partners with Production, Quality Engineering, Workcell Management, Talent Acquisition, and other cross-functional teams to ensure appropriate staffing, effective training, strong employee performance, and consistent execution of quality standards. The role leads the day-to-day activities of QC, Packout, and OBA personnel to meet quality, productivity, and operational objectives, while promoting accountability, employee engagement, development, and continuous improvement. The supervisor oversees staffing, shift schedules, departmental output, quality performance, and operational metrics. They ensure that QC, Packout, and OBA activities meet customer requirements, internal procedures, quality standards, and applicable industry requirements. The position provides technical guidance, develops training, monitors quality performance and process health, and collaborates with other teams to address quality and operational concerns. The role also includes direct supervision and workforce planning, including hiring, training, employee development, performance management, corrective action, scheduling, and other employment-related decisions. The supervisor ensures compliance with company safety, health, environmental, quality, security, and procedural requirements, and maintains a safe, clean, and organized work environment. The shift is Monday through Thursday, 4:00 PM–2:30 AM.

Requirements

Strong knowledge of manufacturing quality control, inspection, and operational processes.
Demonstrated ability to lead, coach, develop, and motivate employees in a manufacturing environment.
Strong understanding of quality metrics, inspection processes, root cause analysis, corrective actions, and continuous-improvement principles.
Ability to analyze quality and operational data, identify trends, and translate findings into actionable improvements.
Strong problem-solving and decision-making skills and sound judgment in a fast-paced environment.
Ability to prioritize staffing, production, and quality requirements while managing changing business needs.
Strong interpersonal skills and ability to build effective relationships across departments and organizational levels.
Excellent written and verbal communication skills.
Ability to manage employee performance and maintain accountability while fostering a positive team environment.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Results-driven, solutions-oriented approach and commitment to quality and continuous improvement.
Strong computer skills, including proficiency with Microsoft Office applications such as Word and Excel.
At least 5 years of relevant experience in manufacturing, quality, or operations.
Bachelor's degree in Quality, Engineering, Manufacturing, Business, Operations, or a related field preferred.
Previous experience leading or supervising employees in a manufacturing or quality environment strongly preferred.
Experience supporting QC, inspection, audit, packout, or related manufacturing quality functions preferred.

Nice To Haves

Bachelor's degree in Quality, Engineering, Manufacturing, Business, Operations, or a related field.
Previous experience leading or supervising employees in a manufacturing or quality environment.
Experience supporting QC, inspection, audit, packout, or related manufacturing quality functions.

Responsibilities

Lead day-to-day activities of QC, Packout, and OBA personnel to meet quality, productivity, and operational objectives.
Promote a positive, collaborative work environment that supports accountability, engagement, employee development, and continuous improvement.
Set clear, measurable expectations aligned with operational metrics, quality targets, customer requirements, and business objectives.
Coach employees, provide performance feedback, conduct evaluations, recognize contributions, and address performance concerns or corrective actions.
Partner with Talent Acquisition to identify staffing needs, establish hiring criteria, recruit personnel, participate in interviews, and support hiring decisions.
Monitor staffing and turnover trends and implement strategies to support employee retention and engagement.
Assess individual and team performance and development needs; develop, implement, and validate training programs for QC, Packout, and OBA functions.
Develop and manage shift schedules to optimize labor utilization and coverage based on production requirements.
Oversee departmental staffing, output, quality performance, and operational metrics.
Ensure QC, Packout, and OBA activities comply with customer requirements, internal procedures, quality standards, and applicable industry requirements.
Provide technical guidance and support to resolve quality, inspection, and production-related issues.
Train and develop OBA Auditors to evaluate products from the external customer's perspective and QC Inspectors to identify defects, maintain inspection standards, and minimize customer escapes.
Maintain working knowledge of Packout Operator, QC Inspector, and OBA Auditor responsibilities and provide operational support when needed.
Analyze DPM, audit results, inspection data, and other quality metrics; identify process gaps and partner with appropriate teams on corrective actions.
Monitor process health through routine audits with OBA and Quality personnel; lead or support 5S, process, and quality audits.
Identify continuous-improvement opportunities and support initiatives that improve quality, productivity, and operational performance.
Communicate expectations, priorities, quality concerns, and business updates; encourage employee feedback and engagement.
Collaborate with Line Managers, Quality Engineers, Workcell Managers, Production, Engineering, and other teams to address quality and operational concerns.
Ensure compliance with company safety, health, environmental, quality, security, policy, procedure, and training requirements; model safe practices and maintain a safe, clean, organized work environment.
Lead workforce planning, team structure, scheduling, and daily departmental operations; align staffing and resources with production and quality requirements.
Perform other duties and responsibilities as assigned.

Benefits

Medical, dental, prescription drug, and vision insurance with HRA and HSA options
401(k) match
Employee stock purchase plan
Paid time off
Tuition reimbursement
Life, AD&D, and disability insurance
Commuter benefits
Employee assistance program
Pet insurance
Adoption assistance
Annual merit increases
Community volunteer opportunities