Quality Specialist

Mariner Finance•Nottingham, MD

15d•$22 - $27•Onsite

About The Position

Provide administrative support to departments to ensure compliance, efficient workflow, and high-quality production. The role contributes to company success by maintaining customer records and reviewing and evaluating activity to verify compliance with internal policies, procedures, and state and federal regulations. The position also performs quality control checks and manual testing of files, activities, and documentation, and supports consistent, high-quality customer service. Duties may change or additional functions may be assigned based on market demand and staffing.

Requirements

High school diploma or equivalent.
At least three years of experience in consumer lending, financial services, compliance, or a related administrative role.
Understanding of relevant consumer protection provisions under federal and state law.
Demonstrated experience delivering high-quality and accurate documentation.
Ability to develop skills to solve problems and conduct quality assurance reviews in an operations environment.
Proficiency in Microsoft Office Suite and financial services systems.
Strong problem-solving, organizational, and project administration skills.
Excellent verbal and written communication and interpersonal skills for working with stakeholders and staff at all levels.
Ability to work in a fast-paced environment, multitask, change direction, prioritize effectively, and meet deadlines with local and remote staff.

Responsibilities

Review, validate, and accurately process cease and desist letters submitted by customers through branch locations.
Apply cease and desist requests to customer accounts in accordance with legal and company policies, ensuring timely updates.
Upload and store cease and desist letters in appropriate systems and maintain detailed records in compliance with regulatory guidelines.
Follow legal requirements and company policies related to cease and desist requests and customer communication restrictions.
Perform administrative duties, including data entry, reporting, follow-up, and coordination with internal teams.
Identify and escalate discrepancies, inconsistencies, or compliance risks to appropriate stakeholders.
Work with branch personnel, legal teams, and other departments to process customer requests accurately and efficiently.
Perform quality control checks and manual testing on files, activities, and documentation for accuracy and completeness.
Establish a cadence to review and support production quality and adherence to policy.
Maintain quality assurance and compliance documentation.
Stay current with industry changes and regulatory updates and communicate relevant findings to management.
Participate in cross-functional meetings to address and resolve quality-related issues.
Perform additional functions as needed to provide consistent quality customer service.