Quality Specialist

Mariner Finance•Nottingham, MD

14d•Onsite

About The Position

The Quality Specialist provides administrative support to departments to help ensure compliance, efficient workflow, and high-quality production. The role maintains customer records and reviews and evaluates activity to verify compliance with internal policies, procedures, and state and federal regulations. Key work includes validating and processing customer cease and desist requests, maintaining related records, conducting quality control reviews, and coordinating with branch personnel, legal teams, and other departments. The position also supports compliance documentation and communicates relevant findings to management. The role is based onsite, as indicated by the job posting’s “#LI-Onsite” designation. Work is Monday through Friday, with hours dependent on the business hours of the time zone serviced. The company may change the schedule to address business needs, to the extent permitted by law. The employee is frequently required to sit for extended periods, reach with hands and arms, and talk or hear; occasionally move about and lift or move up to 20 pounds; and use close vision and adjust focus. The listed base salary range is USD $22.11–$26.55 per hour. Mariner Finance states that full-time employees receive a benefits package and directs candidates to its benefits website for details.

Requirements

High school diploma or equivalent.
At least three years of experience in consumer lending, financial services, compliance, or a related administrative role.
Understanding of relevant consumer protection provisions under federal and state law.
Demonstrated experience delivering high-quality, accurate documentation.
Ability to develop skills to solve problems and conduct quality assurance reviews in an operations environment.
Proficiency in Microsoft Office Suite and financial services systems.
Strong problem-solving, organizational, and project administration skills.
Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with stakeholders and staff at all levels.
Ability to work in a fast-paced environment, multitask, change direction, prioritize effectively, and meet deadlines with local and remote staff.

Responsibilities

Review, validate, and accurately process cease and desist letters submitted by customers through branch locations.
Apply cease and desist requests to customer accounts in accordance with legal and company policies, ensuring timely updates.
Upload and store cease and desist letters in appropriate systems and maintain detailed records in compliance with regulatory guidelines.
Follow legal requirements and company policies related to cease and desist requests and customer communication restrictions.
Perform administrative duties such as data entry, reporting, follow-up, and coordination with internal teams.
Identify and escalate discrepancies, inconsistencies, or compliance risks to appropriate stakeholders.
Work with branch personnel, legal teams, and other departments to process customer requests accurately and efficiently.
Perform quality control checks and manual testing on files, activities, and documentation to ensure accuracy and completeness.
Establish a cadence for reviewing and supporting production quality and adherence to policy.
Maintain quality assurance and compliance documentation.
Stay up to date with industry changes and regulatory updates.
Communicate relevant findings to management to support compliance.
Participate in cross-functional meetings to address and resolve quality-related issues.
Perform additional functions as needed based on market demand and staffing to provide consistent quality customer service.