Quality Specialist

Brown Medicine•Baltimore, MD

12d•$22 - $36•Remote

About The Position

The Quality Specialist completes quality improvement activities for assigned populations in accordance with the Quality Management program. The position supports Brown Health Medical Group Primary Care practices by tracking quality measures, helping practices attain goals, identifying and closing gaps in care, and contributing to improved patient outcomes. The role works with providers, practice managers, and medical assistants and includes patient outreach, staff training, chart audits, and participation in quality improvement cycles. The role works primarily remotely, with some office attendance required for meetings and training. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with eight hours per day. Statewide travel and operation of a motor vehicle may be required for offsite meetings and trainings; a valid driver’s license, clear driving record, personal vehicle, and proof of auto insurance are required when applicable. Employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High school diploma or equivalent.
Previous experience as a Medical Assistant or equivalent clinical training.
At least one year of experience directly related to the duties and responsibilities specified; substantially equivalent combinations of education and experience are acceptable.
Working knowledge of quality improvement programs such as HEDIS, Medicare 5 Star, and Meaningful Use.
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Familiarity with data entry tools, including electronic medical records.
Ability to work both on a team and independently.
Ability to maintain quality, safety, and/or infection control standards.
Strong organizational and analytical skills.
Ability to multitask, think critically, and problem solve.
Detail- and process-oriented, with a focus on efficiency.
Ability to sit and stand for prolonged periods and move among departments of Brown Health Medical Group Primary Care.
Excellent hand/eye coordination and manual dexterity to operate a personal computer or laptop and standard office machines and equipment relevant to the position.
Ability to lift up to 15 pounds.
A valid driver’s license and clear driving record are required when statewide travel and motor vehicle operation are needed; use of a personal vehicle and proof of auto insurance are necessary for such travel.
Visual acuity, hearing, and speaking capability to transfer information from an original source to paper, computer, telephone, and in person.

Responsibilities

Track quality measures for assigned Brown Health Medical Group Primary Care practice locations.
Work with assigned practices to support attainment of quality goals.
Participate in chart audits to assess documentation compliance with quality measures.
Monitor and assist practices with Pre-Visit Planning, exception report review, and Lab/DI tracking.
Identify and close gaps in care prospectively and retrospectively.
Conduct patient outreach to support gap closure and completion of testing.
Coordinate and provide quality training for new Medical Assistants in assigned practices.
Develop relationships with providers, practice managers, and medical assistants to support quality improvement activities and improve patient outcomes.
Attend and participate in team quality meetings and office-based team meetings.
Participate in quality improvement cycles using the PDSA method.
Comply with federal and local confidentiality laws, including HIPAA, and ensure patient privacy.
Follow Brown Health Medical Group Primary Care guidelines and policies for protecting patients’ demographic, clinical, and financial information.
Perform other job-related duties as assigned.