Quality Specialist

RR Donnelley • Plover, WI

8d • Onsite

About The Position

RRD is seeking an experienced Quality Specialist to join its team in Plover, Wisconsin. The Quality Specialist ensures conformance to internal and external quality standards and helps customers, sales representatives, suppliers, and division personnel establish achievable quality standards. The role communicates customer expectations to staff, manufacturing personnel, and suppliers, and supports quality management across production processes. Duties may also include responsibility for divisional ISO programs, including document review, audit preparation and conduct, follow-up on implementation issues, and related training. The position may perform other related duties and participate in special projects as assigned.

Requirements

• A bachelor’s degree in a discipline related to the functional work is strongly preferred but not required.
• Knowledge of Corrective and Preventive Action (CAPA) processes and their role in quality management.
• Familiarity with a Quality Management System (QMS).
• Ability to recognize anomalies and critical situations and respond appropriately.
• Ability to communicate and interact with varied internal and external customers and coworkers at the level of detail needed to resolve moderately complex issues.
• Strong functional computer skills, including use of Microsoft Office.
• Very good communication skills, including the ability to convey messages clearly in language others can understand.

Nice To Haves

• Experience working in an FDA-regulated environment.
• Knowledge of Google Suite.
• Bachelor’s degree in a discipline related to the functional work.

Responsibilities

• Establish, promote, and coordinate communication between customers, sales representatives, suppliers, and division personnel.
• Interact with customers, suppliers, vendors, and division personnel regarding quality and production issues.
• Attend job production pre-planning meetings.
• Evaluate job input materials and guide customers in providing materials that will support high-quality production.
• Perform press color approvals for internal and external jobs.
• Help develop procedures and techniques to reduce process variation and manufacturing delays.
• Assist manufacturing personnel in establishing quality standards and verify that company and industry standards are met.
• Evaluate process output and supplied materials for compliance with established standards.
• Communicate with sales, customer service, and customers to resolve quality issues.
• Negotiate resolutions to customer or manufacturing complaints.
• Assist in creating and maintaining the statistical process control program.
• Potentially manage divisional ISO programs, including reviewing documents, preparing for and conducting audits, following up on implementation issues, and providing related training.
• Perform other related duties and participate in special projects as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Depending on the role, participation in a bonus, commission, or incentive program may be included in total compensation.

What This Job Offers

• Job Type: Full-time