Quality Specialist
About The Position
The Quality Specialist is the site owner of the Quality Claims process and supports manufacturing operations to ensure products and processes meet customer requirements and internal quality standards. The role coordinates product inspections and testing, investigates nonconforming material and customer complaints, supports root-cause analysis and corrective actions, manages quality documentation and specifications, and participates in material and product qualifications. Working with Operations, Production, Engineering, Supply Chain, Customer Service, and Quality, the specialist uses quality data and hands-on problem solving to reduce defects, scrap, rework, and customer complaints while supporting continuous improvement.
Requirements
- Minimum 3–5 years of quality experience in a manufacturing environment.
- Experience with customer qualifications and validation testing.
- Knowledge of Lean Manufacturing or Six Sigma methodologies.
- Experience monitoring quality metrics and KPIs and preparing reports.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Root-cause analysis and corrective-action development skills.
- Ability to work effectively with manufacturing, quality, technical, and management teams.
- Strong organizational skills and attention to detail.
- Strong project-management and organizational skills, with the ability to manage multiple priorities.
- Outstanding personal integrity and ethics.
- Self-starter who is motivated, team-focused, and results-driven.
Nice To Haves
- Prior experience in technical service or a manufacturing environment.
- Experience with PPAPs.
- Experience with adhesives, coatings, films, or converting industries.
- Experience with ISO 9001 Quality Management Systems.
Responsibilities
- Resolve customer claims from opening through closure in Infor using the QC Status workflow, and communicate with internal stakeholders and customers.
- Lead root-cause investigations for customer claims with multifunctional teams, using tools such as DOE, Pareto, and 8D; determine, document, communicate, and validate the effectiveness of corrective actions.
- Manage returned and nonconforming material in the QC Aisle; process customer returns, inspect and disposition material, coordinate return-to-sender items with Customer Service, and work with Production and Engineering to disposition in-process material on hold.
- Host monthly CAPA meetings for key site stakeholders, including facilitating meetings, analyzing monthly data, assigning CAPA ownership as needed, and preparing performance and ongoing CAPA activity reports.
- Support internal and external audits and act as the main facilitator for customer audits.
- Coordinate testing requests with lab technicians, develop test plans, and establish priorities.
- Prepare technical reports and host read-out sessions on relevant activities.
- Perform pre-shipment or in-process inspections as needed.
- Participate in cross-functional teams addressing issues and continuous improvement opportunities.
- Perform other assigned responsibilities.
Benefits
- Medical, dental, and vision insurance.
- Employer-paid life and disability insurance.
- Paid time off and paid holidays.
- 401(k) with employer match.
- Additional voluntary benefit offerings.
- Opportunities for skill development, cross-training, and career advancement.
- Competitive pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
