Quality Specialist

Integrated Services for Behavioral Health•Columbus, OH

70d•Onsite

About The Position

Integrated Services for Behavioral Health (ISBH) is seeking a Quality Specialist to join their team in Central Ohio. ISBH is a community-minded, forward-thinking behavioral health organization dedicated to helping individuals on their path to health and well-being. They provide comprehensive behavioral health and other services across Southeastern and Central Ohio, collaborating with local partners to foster healthy people and strong communities. The Quality Specialist will be instrumental in supporting the development, implementation, and evaluation of quality improvement initiatives. This role involves working closely with clinical, operational, and administrative staff to enhance performance metrics, ensure adherence to regulatory and accrediting standards (such as CARF, Medicaid/Medicare), and cultivate a culture of continuous improvement in healthcare delivery. The annual salary for this position ranges from $57,417.82 to $69,992.00, commensurate with experience.

Requirements

Bachelor’s degree in public health, Health Administration, Psychology, Social Work, Nursing, or related field is required.
At least 2 years of experience in a healthcare or behavioral health quality improvement setting is required.
Experience with quality improvement methodologies (e.g., Lean, Six Sigma, PDSA) is required.
Experience using electronic health records (EHRs) and quality reporting tools is required.
Experience with regulatory and accreditation requirements (CARF, Medicaid, Medicare, HIPAA, etc.) is required.
2 years of experience in data analysis platforms required.
Strong analytical and critical thinking skills are required.
Excellent written and verbal communication skills are required.
Demonstrated ability to work collaboratively with interdisciplinary teams is required.
Must be able to operate in an Internet-based, automated office environment is required.

Nice To Haves

Master’s degree in healthcare administration, Public Health, Social Work, or related field preferred.
Knowledge of behavioral health service delivery systems and payers is preferred.
A certificate in healthcare quality (e.g., CPHQ, Lean Six Sigma) is preferred.

Responsibilities

Collect, analyze, and report data related to quality indicators, outcome measures, and client satisfaction surveys.
Assist in the preparation of internal and external audits, including documentation review, chart audits, and regulatory surveys.
Support compliance with accreditation and licensing standards (e.g., CARF, state Medicaid agency, MCOs, etc.).
Support quality improvement projects, including Plan-Do-Study-Act (PDSA) cycles and root cause analyses.
Implement quality improvement efforts in the OhioRISE program, ensuring compliance with policies and contractual obligations.
Monitor and track corrective action plans (CAPs) and follow up on identified areas of improvement.
Assist in developing and updating quality-related policies, procedures, training materials, and documentation tools.
Participate in and help coordinate quality committee meetings, including agenda preparation, minutes, and follow-up activities.
Develop dashboards and visualizations for internal reporting to track progress on quality and compliance benchmarks.
Collaborate with clinical teams to ensure documentation and service delivery meet payer and regulatory requirements.
All other duties as assigned.