Quality Specialist
About The Position
RRD is seeking an experienced Quality Specialist to join its team in Plover, Wisconsin. The Quality Specialist ensures conformance to internal and external quality standards and helps customers, sales representatives, suppliers, and division personnel establish achievable quality standards. The role communicates customer expectations to staff, manufacturing personnel, and suppliers, and works across these groups to address quality and production issues. The position evaluates job input materials, performs press color approvals, supports process improvement and statistical process control, and helps manufacturing personnel establish and verify quality standards. It may also include responsibility for divisional ISO programs, including document review, audit preparation and execution, follow-up on implementation issues, and related training. The role also negotiates resolutions to customer or manufacturing complaints and takes part in special projects as assigned.
Requirements
- Knowledge of Corrective and Preventive Action (CAPA) processes and their role in quality management.
- Familiarity with a Quality Management System (QMS).
- Ability to recognize anomalies and critical situations and respond appropriately.
- Ability to communicate and interact with a variety of internal and external customers or coworkers at the level of detail needed to resolve issues of moderate complexity.
- Strong functional computer skills, including use of Microsoft Office.
- Very good communication skills and ability to communicate clearly using language that is easy for others to understand.
Nice To Haves
- A bachelor’s degree in a discipline related to the functional work is strongly preferred but not required.
- Experience working in an FDA-regulated environment is preferred.
- Google Suite knowledge is strongly preferred.
Responsibilities
- Establish, promote, and coordinate communication among customers, sales representatives, suppliers, and division personnel.
- Interact with customers, suppliers, vendors, and division personnel about quality and production issues, and attend job production pre-planning meetings.
- Evaluate input materials for jobs and guide customers in providing materials that support high-quality production.
- Perform press color approvals for internal and external jobs.
- Assist in developing procedures and techniques to reduce process variation and manufacturing delays.
- Assist manufacturing personnel in establishing quality standards and certify that company and industry standards have been met.
- Evaluate process output and supplied materials for compliance with established standards.
- Communicate with sales, customer service, and customers to resolve quality issues.
- Negotiate resolutions to customer or manufacturing complaints.
- Assist in creating and maintaining the statistical process control program.
- May manage division ISO programs, including reviewing documents, preparing for and conducting audits, following up on implementation issues, and providing related training.
- Perform other related duties and participate in special projects as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Depending on the role, participation in a bonus, commission, or incentive program may be included in total compensation.
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What This Job Offers
Job Type
Full-time
