Quality Specialist II - Day Shift

GXO Logistics•Tracy, CA

About The Position

The Quality Specialist II performs internal audits of manufacturing or distribution processes and supporting departments, and verifies that ISO policies and procedures described in the quality system are implemented. The role also coordinates driver check-in and dock activities, manages trailer and yard flow, oversees nonconforming products, supports quality investigations and process development, and communicates quality information to customers and internal leaders. The position is scheduled for day shift, Monday through Friday, from 6:00 AM to 2:30 PM. It requires working in hot or cold warehouse environments and lifting up to 25 pounds frequently and up to 50 pounds occasionally. The posted California hourly pay rate is $25.50, and the role is eligible for an hourly shift differential. Eligible employees may receive paid time off, medical, dental, and vision insurance, a 401(k), and other benefits.

Requirements

At least 1 year of quality assurance experience in a manufacturing, packaging, or distribution facility.
Experience with Microsoft Office.
Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally.
Ability to tolerate hot or cold warehouse environments.

Nice To Haves

High school diploma or equivalent.
Experience communicating and presenting information effectively in one-on-one and small and large group situations to customers, clients, leadership, and team members.
Experience interpreting graphs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Demonstrated commitment to process excellence through proper, efficient, and accurate use of processes.
Ability to work with minimal direct supervision.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Leadership skills that foster teamwork in meeting goals and objectives.

Responsibilities

Serve as the primary point of contact for driver check-in; verify documentation, escort drivers to their lanes, coordinate loading and unloading dock activities, and coordinate trailer movements to support daily operational priorities.
Manage and sequence trailer docking, release, and yard flow using knowledge of trailer anatomy and fleet safety standards.
Guide, coach, schedule, and train Quality Assurance and Receiving Quality Technicians, and cover for them in their absence.
Oversee the nonconforming product process.
Work with all departments to facilitate timely product release and disposition.
Communicate quality exceptions to customers and follow exceptions through to completion.
Perform daily performance audits of Quality Technicians and review and file production quality records.
Participate in root cause and corrective action investigations.
Assist in developing and validating processes and procedures.
Prepare quality updates and communicate them to department managers and supervisors.
Maintain a safe work environment by adhering to and enforcing safe work practices and supporting company safety initiatives.
Understand and adhere to the Supply Chain quality policy and the company’s Good Manufacturing practices.