Quality & Reliability Manager

Aligned Data Centers•Remote - Oklahoma, OK

About The Position

The Quality & Reliability Manager enforces the project’s QA/QC policy and defines standards for acceptable installations, including requirements for torque patterns, pipe cleanliness, and cable dressing. The role provides day-to-day direction for third-party mechanical and electrical QA specialists, including task assignment, prioritization, coverage planning, and calibration to the Built to Run standard. It reviews field reports, translates findings into corrective and preventive actions, and documents performance feedback and escalations through vendors rather than directly supervising vendor employees. The manager identifies systemic quality patterns, quantifies risk, and leads structured root-cause analysis and corrective/preventive actions for repeat failures. As the Level 3-to-Level 4 gatekeeper, the role independently validates readiness criteria and signs readiness memos confirming that rooms and systems are physically complete, clean, accessible, serviceable, and correctly documented. The manager coordinates open items with Construction, Vendors, and Commissioning so functional testing does not begin until quality risks are understood and accepted. The role ensures equipment and ancillary systems—including strainers, valves, filters, VRFs, and electrical panels—are accessible and serviceable. Additional work includes supporting BMS issue resolution; QA/QC and commissioning for speculative builds and ADC specifications and tenant requirements; negotiating standard vendor pricing; developing standardized reporting metrics for internal stakeholders; reviewing policies and procedures annually for version control; organizing the ADC runbook workflow; collaborating across teams; and performing other assigned duties. The position requires up to 20% travel and the ability to work flexible hours as needed because the facility is secured 24/7. The work environment includes frequent standing, continual walking, frequent sitting and talking or hearing, and occasional exposure to non-weather wet or humid conditions. The employer states that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 3–6 years of experience creating documents used to establish standards for building, testing, repairs, troubleshooting, and training for data centers or other critical environments.
Fluency with technical and common office software, including Microsoft 365 applications such as Excel, Outlook, Word, and PowerPoint.
Strong oral and written communication skills.
Ability to prioritize and execute tasks in a fast-paced environment.
Exceptional analytical and conceptual thinking skills.
Ability to check technical skills for consistency and accuracy.
Ability to respond effectively, verbally or in writing, to sensitive issues, complex inquiries, or complaints from management and the public.
High commitment to customer service for coworkers and customers.
Ability to analyze and solve problems involving several options with limited information.
Good organizational skills, attention to detail, and openness to new ideas and procedures.
Ability to work flexible hours as needed in a facility secured 24/7.
Legally authorized to work in the United States without employer sponsorship now or in the future.
Ability to travel up to 20%.

Responsibilities

Enforce the project’s QA/QC policy and define standards for passing installations.
Direct third-party mechanical and electrical QA specialists through tasking, prioritization, coverage planning, and calibration to the Built to Run standard.
Review field reports for quality, consistency, and risk; ensure findings result in clear corrective and preventive actions; document vendor performance feedback and escalations.
Identify systemic quality patterns, quantify risk, and lead root-cause analysis and corrective/preventive actions for repeat failures.
Independently validate Level 3-to-Level 4 readiness criteria and sign readiness memos confirming physical completion, cleanliness, accessibility, serviceability, and documentation.
Coordinate open quality items with Construction, Vendors, and Commissioning so functional testing does not begin until quality risks are understood and accepted.
Ensure equipment and ancillary systems are accessible and serviceable.
Assist with BMS-related issue resolution.
Support QA/QC and commissioning for speculative builds, ADC specifications, and tenant requirements.
Negotiate standard pricing with vendors.
Develop standardized reporting metrics to keep internal stakeholders informed about major commissioning milestones and progress.
Review policies and procedures annually for version control.
Organize the ADC runbook and its workflow.
Collaborate across multiple teams and perform other assigned duties.
Plan, assign, and monitor work for third-party QA resources; set expectations and service levels, provide feedback, escalate performance issues through vendor leadership, and ensure coverage and continuity.