Quality & Performance Improvement Specialist
About The Position
As the Quality & Performance Improvement Specialist, you are responsible for ensuring that work performed complies with the contract, maintaining a partnership with Quality Service Teams in continually assessing performance of these services. Specific duties include: Provide reporting and support to Adoption and Permanency support program. Implements and utilizes database management and procedures outlined in the regulatory and legal standards per agency guidelines. Identifies and implements quality tools within this service delivery system to manage and produce relevant data for program use. Assures accurate and timely entry of data into defined database formats. Assures compilation, storage, and retrieval of pertinent data working effectively with other departments. Reviews reports prior to submitting to project management team to ensure the integrity of the data. Provides timely reporting of data, assuring distribution per established standards. Provides professional internal customer service in the areas of gathering, compiling, formatting and reporting of data. Creates an improvement plan for performance lags. Anonymizes client data and shares it with the evaluator and the Leadership Team so that effective data analysis can occur. Participates in the system evaluation process and helps to design the data for report out. Provides technical and operational support to the local evaluation process. Demonstrates knowledge and understanding of the requirements and regulatory standards governing agency work. Establishes and maintains quality improvement to assure regulatory compliance. Provides proactive support and technical direction to agency personnel to support best practices.
Requirements
- Bachelor's Degree preferably in Human Resources Management, Business or Social Services
- One year of related experience or an equivalent combination of education and experience
Responsibilities
- Provide reporting and support to Adoption and Permanency support program.
- Implements and utilizes database management and procedures outlined in the regulatory and legal standards per agency guidelines.
- Identifies and implements quality tools within this service delivery system to manage and produce relevant data for program use.
- Assures accurate and timely entry of data into defined database formats.
- Assures compilation, storage, and retrieval of pertinent data working effectively with other departments.
- Reviews reports prior to submitting to project management team to ensure the integrity of the data.
- Provides timely reporting of data, assuring distribution per established standards.
- Provides professional internal customer service in the areas of gathering, compiling, formatting and reporting of data.
- Creates an improvement plan for performance lags.
- Anonymizes client data and shares it with the evaluator and the Leadership Team so that effective data analysis can occur.
- Participates in the system evaluation process and helps to design the data for report out.
- Provides technical and operational support to the local evaluation process.
- Demonstrates knowledge and understanding of the requirements and regulatory standards governing agency work.
- Establishes and maintains quality improvement to assure regulatory compliance.
- Provides proactive support and technical direction to agency personnel to support best practices.
Benefits
- Medical, dental & vision insurance
- 401k Retirement plan
- Growth & Advancement opportunities
- Excellent paid leave time package
- 7 Paid holidays
- Flexible Work Schedule
- Business casual work environment
- Educational discounts
- Fitness Center Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
