Quality & Patient Safety Coordinator RN

Star Valley Health•Afton, WY

11h

About The Position

While upholding the Star Valley Health mission, vision, and values, the Quality & Patient Safety Coordinator RN collaborates with hospital providers, directors, and staff to monitor and provide corrective oversight for clinical quality and patient safety initiatives, patient and family experience initiatives, and scope-of-service performance improvement initiatives. The role uses clinical research and evidence-based practice information to create, implement, and standardize multidisciplinary clinical care pathways. This is an at-will position. The coordinator supports patient safety event management, patient concern and service recovery, quality and patient safety program development, quality software system administration, data management and reporting, and regulatory documentation. The role reviews patient charts and other health information, validates and analyzes data, produces reports, maintains program documentation, and may train or guide staff on related processes and systems. The schedule is Monday through Friday, 8 a.m. to 5 p.m., and may include extended hours and weekends. Travel is 5% to 10%.

Requirements

Registered Nurse, Respiratory Therapy, or comparable license required.
Excellent written and verbal communication skills and attention to detail.
Demonstrated human relations and effective communication skills.
Ability to prioritize tasks and determine their order of importance.
Knowledge of statistical analysis and medical terminology.
Ability to make independent decisions regarding appropriate action plans.
Ability to perform the essential functions described in the position description.
Knowledge of critical access hospital, accountable care organization, long-term care, and/or related regulations and data requirements.
IT and programming experience.
Midas software experience.

Nice To Haves

At least three years of experience collaborating with organizational team members and monitoring and overseeing established organizational quality, patient safety, performance, safety, and regulatory initiatives (preferred).
At least three years of experience performing audits to ensure ongoing regulatory compliance (preferred).

Responsibilities

Promote a culture of safety by encouraging transparent communication and safety event reporting without fear of reprisal.
Collect and evaluate patient safety event data through staff or provider interviews, medical record reviews, and examination of relevant environments or equipment.
Collaborate with organizational and departmental leaders to identify contributing factors, develop recommendations to prevent recurrence, communicate with involved staff, and monitor corrective actions.
Maintain objectivity and confidentiality during provider and clinical documentation investigations or reviews.
Address patient concerns, complaints, and grievances promptly and empathetically, providing service recovery and implementing solutions to prevent recurrence.
Collaborate with the VP of Quality and Patient Safety on departmental projects and improved quality and patient safety reporting measures.
Train and provide direction to staff on quality and patient safety data and process issues, as needed.
Monitor quality software system performance, diagnose issues, and maintain configurations.
Maintain the quality software system, including user access and training, data, interfaces, workflows, focus studies, reports, abstraction guidance and integrity, harvest files, data management, and statistical scorecards.
Validate system and program data and interface connections for accuracy and reliability.
Educate directors and other staff on the quality software system, as needed.
Review patient charts and health information documents to obtain, verify, and enter information into quality and risk management software.
Review data for discrepancies, interact with data managers, create analysis datasets, and develop methods for collecting and validating data.
Design and generate reports within the EMR system for organizational, provider, and administrative needs.
Maintain charts and records for program documentation compliance.
Assist in preparing regulatory documents.
Perform other duties as assigned.