Quality Outcomes Specialist - Springfield Regional Medical Center

Mercy Health BSMH • Springfield, OH

12d

About The Position

The Quality Outcomes Specialist ensures the delivery of high-quality care that meets or exceeds regulatory standards and requirements and payor expectations, and helps the organization achieve its quality and patient safety objectives. The role participates in quality reviews, reporting, and performance improvement.

The specialist evaluates and monitors compliance with internal and external requirements; supports regulatory, accreditation, and certification surveys; prepares and submits required quality reports; and supports quality, patient safety, and performance improvement committees and projects. The position also supports Medical Staff Quality and Peer Review, promotes practices to detect, mitigate, or prevent harm, and uses data analytics and change management principles to advance organizational performance and process improvement.

The role requires a current Registered Nurse or Physical Therapist clinical license in the state of work or through a compact. Two years of clinical experience is required. A bachelor's degree in Nursing or a master's or doctorate in Physical Therapy or another healthcare-related field is preferred. A Certified Professional in Healthcare Quality (CHPQ) credential or another related quality certification is preferred.

Requirements

• Current clinical license as a Registered Nurse or Physical Therapist in the state of work or covered by compact.
• Two years of clinical experience.
• Skills include data analysis and interpretation, project management, process improvement, healthcare quality, professional nursing, collaboration, problem solving, patient safety, risk management, conducting surveys, attention to detail, critical thinking, communication, teamwork, team building, conflict resolution, active listening, relationship building, leadership, and Lean Six Sigma.
• Ability to acquire data and information and use privileged or confidential information.

Nice To Haves

• Certified Professional in Healthcare Quality (CHPQ) from the National Association for Healthcare Quality (NAHQ) or another related quality certification.
• Bachelor's degree in Nursing (BSN), or a master's or doctorate in Physical Therapy or another healthcare-related field.

Responsibilities

• Evaluate, monitor, and support compliance with internal and external requirements.
• Support successful completion of regulatory, accreditation, and certification surveys.
• Prepare and submit quality reports required by external agencies and payors.
• Facilitate and support quality, patient safety, and performance improvement committee infrastructure.
• Support organizational quality, patient safety, and performance improvement committees and projects as needed.
• Support Medical Staff Quality and Peer Review.
• Promote practices that detect, mitigate, or prevent harm using highly reliable tools; support event reporting, participate in root cause analyses, and collaborate with leadership to identify high-risk areas.
• Participate in performance and process improvement activities using data analytics to achieve organizational goals and objectives.
• Support compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis.
• Facilitate provider performance review activities through peer review and ongoing and focused professional practice processes.
• Use change management principles to guide performance and process improvement.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level