Quality Manager

Novolex • St. Charles, IL

20d

About The Position

The goal of this position is to demonstrate excellence in quality efficiency within a facility. The Plant Quality Manager will be responsible for the overall Quality strategy for the facility. This person is responsible for managing and enforcing new and established, standards and protocols, ad hoc quality audits, committees, and training activities within a plant.
Provide leadership that supports the workplace culture improvement process throughout the hourly and salaried workforce and coordinate changes in methods and procedures to improve profitability and operational performance. Work “on the process” as well as “in the process” to drive continuous improvement in Safety, Quality, Waste, Throughput and Earnings.
Administration of the QMS, its requirements and documentation flow.
Administration and Management of internal audits
Interface with department Managers, Supervisors, Hourly Employees, internal and external business support people and Sales Team.
Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues; follow up with resolution of root cause analysis and corrective actions.
Provide training to all Incoming employees on QMS.
Various meetings and organization of other activities that support the quality system on a regular basis.
Develop and implement systems and frameworks through which all employees work, make business decisions, and deliver business results.
Develop and maintain customer relationships to ensure business goals are met.
Ensure effective implementation and on-going compliance with the company Quality Management System (QMS)
Provide products and services that consistently meet the mutually agreed upon specifications of both our internal and external customers.
Involve team members in continuously improving the quality of our products and services, and the efficiency of operations and staff activities throughout the business.
Responsible for providing resources and tools necessary for the development and implementation of quality and food safety systems.
Provide leadership and direction for achieving quality improvement by interpreting policy, recommending strategies, organizing resources, and assisting leaders in the development and implementation of improvement plans.
Executes the business unit’s quality assurance related strategic plans to support the organization’s objectives and goals
Provides oversight of quality assurance systems to ensure quality production within the plant is consistent with established specifications and standards.
Flags any significant issues or developments identified during quality assurance related investigations, audits, or improvement activities to senior leadership team.
Ensures uniform product specifications, quality assurance methodologies, and statistical process control (SPC) run rules are in-use within the facility.
Reports quality assurance KPI information to key stakeholders.
Applies SPC, Six Sigma, and lean manufacturing methods to evaluate and improve the current quality assurance systems and processes.
Ensure adherence to Lean Methodology, including Kaizen, 5S, Standard Work, Daily Management, Layered Audit Process and Business Plan development to eliminate quality issues.
Maintains a working knowledge of government and industry quality assurance codes and standards, including food safety.
Ensures continuous compliance with government, customer, and third-party food safety certification requirements, including on-site audits within the facility.
Manages a Quality Budget within the facility that represents an achievable value to deliver back to the business
Effectively lead, manage, develop, coach, and evaluate team members and associates at various levels of experience.
Provide analytical support & coordinate the efforts involved in resolving quality issues in regards to product failures and/or returns.

Requirements

• 4-year degree in Engineering or related field
• Organizational design, LEAN and Business planning skills
• Communication, interpersonal and problem-solving skills
• Computer literate in company systems
• Communication and interpersonal skills
• Problem solving skills
• Ability to motivate, train and delegate responsibility
• Initiate and manage change.
• Familiarity with SQF Code
• Competent in product safety, regulatory and quality
• SAP, Microsoft Office, Minitab or MathCAD software
• Safety - Demonstrates a safety-first mindset in all situations.
• Leadership - A leader who will have instant credibility and is able to motivate, and retain well-qualified individuals of diverse talents, interests, and cultural backgrounds. Must have the leadership presence to energize, drive and lead the teams, and to be a natural center of gravity in the business.
• Operations Acumen - Outstanding business judgment and a proven ability to manage effectively in tough situations, balancing intelligent risk with the need to secure the base of the plant business.
• Top Talent/Team Development - Has developed a personal coaching/mentoring relationship with teams and delegates key initiatives to accelerate their personal growth.
• Learning agility/growth mindset – Demonstrates the ability and willingness to listen and learn. Believes that their own capacities and talents can be improved over time.
• Cost Effectiveness - Broad-based process improvement leadership experience in complex businesses is essential. A proven ability to develop, lead, and culturally drive an environment of high productivity and cost effectiveness. Cost savings through improved efficiency is a critical focus area.
• Collaborative/Decisive Style - Operates with a management style that encourages and facilitates open dialogue with a wide variety of contributors and stakeholders across the plant.
• Critical Thinking - Able to work in uncharted areas. Capable of integrating and processing large amounts of information to address complex issues. Challenges conventional wisdom when required. Intellectually aggressive with a strong end-product orientation.
• Interpersonal - Able to quickly establish and maintain excellent interpersonal relationships across all levels of the plant. Creates a team atmosphere with internal staff while achieving key objectives. Maintains positive, professional relationships with external contacts.
• Organization - Able to operate independently. Manages time well, follows through on commitments, and pays attention to details. Able to work on several projects simultaneously.
• Maturity - Able to provide a good balance of risk taking and judgment. Is assertive and confident. Recognizes when help is needed because of lack of pertinent knowledge. Relies on and delegates to peers and direct reports in an appropriate and productive fashion.
• Strategy/Vision - Able to serve as a key strategic partner with Plant leadership team on plant vision and direction. A strategic thinker, capable of thought leadership with respect to people management with the ability to communicate and translate these thoughts into actionable programs.
• Ethics - Able to demonstrate unquestionable integrity, credibility, and character. Has demonstrated high moral and ethical behavior.
• Results Driven - Ability to focus on plant growth, financial performance, and achievement of established plant targets.
• Teamwork & Collaboration - Builds rapport and collaborates effectively across the plant, and fosters an environment of open and transparent communication.
• Integrity & Trust - Demonstrates honest, respectful, and trustworthy behaviors when engaging with all employees and stakeholders, and achieves stated work obligations.

Responsibilities

• Responsible for the overall Quality strategy for the facility.
• Managing and enforcing new and established, standards and protocols, ad hoc quality audits, committees, and training activities within a plant.
• Provide leadership that supports the workplace culture improvement process throughout the hourly and salaried workforce and coordinate changes in methods and procedures to improve profitability and operational performance.
• Work “on the process” as well as “in the process” to drive continuous improvement in Safety, Quality, Waste, Throughput and Earnings.
• Administration of the QMS, its requirements and documentation flow.
• Administration and Management of internal audits
• Interface with department Managers, Supervisors, Hourly Employees, internal and external business support people and Sales Team.
• Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues; follow up with resolution of root cause analysis and corrective actions.
• Provide training to all Incoming employees on QMS.
• Various meetings and organization of other activities that support the quality system on a regular basis.
• Develop and implement systems and frameworks through which all employees work, make business decisions, and deliver business results.
• Develop and maintain customer relationships to ensure business goals are met.
• Ensure effective implementation and on-going compliance with the company Quality Management System (QMS)
• Provide products and services that consistently meet the mutually agreed upon specifications of both our internal and external customers.
• Involve team members in continuously improving the quality of our products and services, and the efficiency of operations and staff activities throughout the business.
• Responsible for providing resources and tools necessary for the development and implementation of quality and food safety systems.
• Provide leadership and direction for achieving quality improvement by interpreting policy, recommending strategies, organizing resources, and assisting leaders in the development and implementation of improvement plans.
• Executes the business unit’s quality assurance related strategic plans to support the organization’s objectives and goals
• Provides oversight of quality assurance systems to ensure quality production within the plant is consistent with established specifications and standards.
• Flags any significant issues or developments identified during quality assurance related investigations, audits, or improvement activities to senior leadership team.
• Ensures uniform product specifications, quality assurance methodologies, and statistical process control (SPC) run rules are in-use within the facility.
• Reports quality assurance KPI information to key stakeholders.
• Applies SPC, Six Sigma, and lean manufacturing methods to evaluate and improve the current quality assurance systems and processes.
• Ensure adherence to Lean Methodology, including Kaizen, 5S, Standard Work, Daily Management, Layered Audit Process and Business Plan development to eliminate quality issues.
• Maintains a working knowledge of government and industry quality assurance codes and standards, including food safety.
• Ensures continuous compliance with government, customer, and third-party food safety certification requirements, including on-site audits within the facility.
• Manages a Quality Budget within the facility that represents an achievable value to deliver back to the business
• Effectively lead, manage, develop, coach, and evaluate team members and associates at various levels of experience.
• Provide analytical support & coordinate the efforts involved in resolving quality issues in regards to product failures and/or returns.

Benefits

• medical, dental and vision insurance
• a variety of other well-being resources focused on mental, physical and financial health
• skills development
• advanced education programs
• training and development programs and courses are available through MyLearning
• support for formal education through the Tuition Reimbursement Program (Non-Union)
• Learning Management System that supports and enhances employee skills at all levels of the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees