Quality Manager / Warranty claims

Bass Pro Shops•New Bern, NC

2d•Onsite

About The Position

The Quality Manager oversees, administers, and supports quality and improvement initiatives. This role supervises day-to-day operations, trains, and develops QA staff members. The Quality Manager oversees, administers, and supports all Quality Control efforts, working closely with operations, administration, and corporate-based teams to ensure cross-functional cooperation and communication. The position actively participates in Continuous Improvement/Kaizen/Lean efforts, reports items or circumstances that may negatively impact quality, and helps develop solutions to such issues. The role also participates in the creation and documentation of standard work practices.

Requirements

Working knowledge of production operation.
Familiarity with CI/Lean/Kaizen processes
Excellent verbal, written and computer skills.

Nice To Haves

Marine industry experience preferred, but not required.
Bachelor’s in related field
Regular computer work, walking and standing
Occasional sitting and lifting up to 50lbs

Responsibilities

Supervises day to day operations, trains, and develops QA staff members.
Oversees, administers, supports, tracks all Quality Control efforts.
Works closely with operations, administration, and corporate-based teams, to ensure cross-functional cooperation and communication.
Actively participates in Continuous Improvement/Kaizen/Lean efforts.
Reports items or circumstances which may negatively impact quality and help to develop solutions to solve such issues.
Participates in the creation and documentation of standard work practices.

Benefits

Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund