Quality Manager / Warranty claims

Bass Pro Shops•New Bern, NC

1d•Hybrid

About The Position

The Quality Manager oversees, administers, and supports quality and improvement initiatives. This role supervises day-to-day operations, trains and develops QA staff members, and oversees all Quality Control efforts. The Quality Manager works closely with operations, administration, and corporate-based teams to ensure cross-functional cooperation and communication. They actively participate in Continuous Improvement/Kaizen/Lean efforts, report items that may negatively impact quality, and help develop solutions. Additionally, this role participates in the creation and documentation of standard work practices. All other duties as assigned.

Requirements

High School Diploma
Working knowledge of production operation.
Familiarity with CI/Lean/Kaizen processes
Excellent verbal, written and computer skills.
Regular computer work, walking and standing
Occasional sitting and lifting up to 50lbs

Nice To Haves

Bachelor’s in related field
Marine industry experience preferred, but not required.

Responsibilities

Supervises day to day operations, trains, and develops QA staff members.
Oversees, administers, supports, tracks all Quality Control efforts.
Works closely with operations, administration, and corporate-based teams, to ensure cross-functional cooperation and communication.
Actively participates in Continuous Improvement/Kaizen/Lean efforts.
Reports items or circumstances which may negatively impact quality and help to develop solutions to solve such issues.
Participates in the creation and documentation of standard work practices.

Benefits

Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund