Quality Manager

Freudenberg Group • Bristol, NH

27d

About The Position

The Quality Manager is responsible for developing and improving systems and processes, elevating site warranty operations, managing key performance indicators, defining improvement actions, resolving customer claims, analyzing customer contracts, championing audits, engaging in corporate quality initiatives, and delivering comprehensive quality training. This role ensures alignment with global standards and customer needs, collaborates with various teams to analyze warranty returns, and implements corrective actions for customer complaints. The position also involves negotiating customer letters, facilitating audits, participating in quality meetings, and ensuring the delivery of quality training across the site.

Requirements

• Bachelor degree required.
• 5 years of experience in a manufacturing environment.
• 5 years of Quality Experience
• Must be computer proficient in standard Microsoft software programs.
• Must be able to maintain confidentiality in all aspects of the function.
• Must have excellent communications skills (oral, written and presentation) skills.
• Must be able to maintain effective working relationship with associates, managers along with outside business associates and contacts.

Responsibilities

• Develop and improve Systems and Processes: Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs
• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis
• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement
• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts
• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively
• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction
• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits
• Engages in Corporate Quality Initiatives: Actively participates in scheduled Quality meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines
• Delivers Comprehensive Quality Training: Ensures the delivery of required Quality training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager