Quality Manager

Freudenberg Group • Bristol, NH

1d

About The Position

The Quality Manager at Freudenberg is responsible for developing and improving quality systems and processes, ensuring alignment with global standards and customer needs. This role involves elevating site warranty operations by collaborating with Sales, Engineering, and Operations teams for comprehensive warranty return analysis. The manager will define, monitor, and improve Key Performance Indicators, identify and enhance Quality performance, and support corporate quality improvement projects. Key duties include implementing and maintaining the Claim Management Process, leading root-cause analyses for customer complaints, and analyzing customer contracts with the Sales team to reduce risk. The Quality Manager will also facilitate internal, external, and customer audits, participate in corporate quality initiatives, and deliver required quality training across the site. Freudenberg is a global technology group with 51,000 employees, committed to making the world cleaner, healthier, and more comfortable, offering a networked and diverse environment for individual growth.

Requirements

• Bachelor degree required
• 5 years of experience in a manufacturing environment
• 5 years of Quality Experience
• Must be computer proficient in standard Microsoft software programs
• Must be able to maintain confidentiality in all aspects of the function
• Must have excellent communications skills (oral, written and presentation) skills
• Must be able to maintain effective working relationship with associates, managers along with outside business associates and contacts

Responsibilities

• Develop and improve Systems and Processes: Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs
• Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis
• Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement
• Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts
• Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively
• Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction
• Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits
• Engages in Corporate Quality Initiatives: Actively participates in scheduled Quality meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines
• Delivers Comprehensive Quality Training: Ensures the delivery of required Quality training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement

Benefits

• The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees