QUALITY MANAGEMENT COORDINATOR - 67036068

State of Florida • TALLAHASSEE, FL

3d • $55,000 - $62,000 • Onsite

About The Position

The Agency for Persons with Disabilities (APD) seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission. This position is not a Telework position and is required to report to the APD office in the area it serves. The Quality Assurance (QA) Coordinator is responsible for strengthening internal accountability, consistency, and compliance statewide across Agency for Persons with Disabilities (APD) operations. This position plays a critical role in evaluating compliance with Federal and State law, rule, and code; internal processes; agency systems such as iConnect, identifying risks and compliance gaps, and supporting leadership with data-driven recommendations for improvement. This position is required to work in assigned office or headquarters. This position is not eligible for telework. This position will require travel to regions and community locations throughout the state.

Requirements

• Experience related to analyzing program requirements and auditing data to provide qualitative and quantitative data for decision- making.
• Experience related to providing technical assistance and customer service to ensure accurate interpretation and implementation of federal and state requirements.
• Experience related to evaluating the reliability and validity of reported data to provide recommendations and viable solutions to complex problems.
• Experience analyzing and evaluating policies and procedures to determine compliance with federal, state, and agency requirements.
• Experience in customer service.
• Knowledge of APD service delivery systems including Quality Management Remediation components and DD/HCBS Handbooks.
• Knowledge of Quality Systems and technical applications of current CMS Assurances/Sub-assurance requirements and reporting.
• Knowledge of Microsoft Suite – Outlook, Word, Excel, PowerPoint. Intermediate to advanced skills working with data in Microsoft Excel.
• Knowledge of software development lifecycle to include design, build, and test.
• Ability to work independently and be detail oriented.
• Ability to utilize problem-solving techniques.
• Ability to write and edit using proper grammar and writing style outlined by agency and program requirements.
• Ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
• Ability to analyze available information, observations, and evidence to determine appropriate action.
• Demonstrate Skills in State government policy writing.

Nice To Haves

• Bachelor’s degree or higher from an accredited college or university preferred.

Responsibilities

• Conduct comprehensive internal quality assurance audits of APD programs and operations, regional processes, units, and operational processes to assess compliance with applicable statutes, rules, policies, contractual requirements, and internal operating procedures.
• Develop, maintain, and implement standardized audit tools, methodologies, and schedules to ensure consistency, objectivity, and reliability of internal reviews.
• Develop and maintain Quality Assurance operating procedures, tools, guidance documents, and workflows to support consistent execution of QA activities across the agency.
• Analyze audit findings to identify systemic trends, risks, strengths, and opportunities for improvement, with focus on operational efficiency, compliance, and service quality.
• Prepare clear, concise, and actionable written audit reports for leadership that summarizes findings, root causes, and prioritized recommendations for corrective or preventative action.
• Provide recommendations to executive and program leadership regarding enhancements to operating procedures, internal controls, quality assurance practices, and policy alignment based on audit results and best practices.
• Collaborate with program areas, leadership, and subject matter experts to clarify expectations, interpret requirements, and support corrective action planning following audits.
• Monitor and track follow-up actions and corrective measures to assess effectiveness and ensure sustained compliance and improvement.
• Serve as a technical resource and advisor to leadership and staff on quality assurance principles, internal controls, and continuous quality improvement strategies.
• Support leadership in preparing summaries, briefings, and presentations related to quality assurance findings, trends, and agency-wide improvement initiatives.
• Keep current on state and federal regulatory requirements, industry standards, and best practices relevant to APD programs and quality assurance activities.
• Perform other related duties assigned to support APD’s mission, strategic priorities, and commitment to accountability and service excellence.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree