Quality Management Coordinator II
About The Position
The Quality Management Coordinator II plays a key role in ensuring organizational readiness, performance improvement, and compliance across programs. This position independently monitors regulatory and accreditation requirements, coordinates survey preparation, and oversees corrective action plan tracking to closure. The Coordinator II leads KPI monitoring and structured improvement initiatives by analyzing data, facilitating workgroups, and delivering clear, actionable insights to leadership. In addition, the role supports oversight of grievance processes and satisfaction data to identify trends and drive improvements in individual experience. While partnering closely with risk, safety, and compliance functions, the Coordinator II integrates quality findings into broader organizational efforts, promotes ethical practices, and serves as a knowledgeable resource to staff on compliance and performance standards. The coordinator will oversee Devereux's Pennsylvania Children’s Services in Chester County, PA. Devereux is proud to offer ASCEND – the first career accelerator program exclusively designed to give employees – the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment, among other benefits!
Requirements
- Bachelor’s degree preferred such as healthcare administration, human services, psychology, social work, social services or related field
- Active Certified Investigator Certificate preferred
- Minimum of one year working with IDD or autism children
- Familiar with PA Chapter 3800 Regulations preferred
- Proficient in Microsoft applications
- Must maintain a valid driver’s license
Nice To Haves
- Experience with children's mental health regulations, quality assurance, compliance, and performance improvement.
- Skilled in data analysis, reporting, corrective action planning, and driving organizational readiness.
Responsibilities
- Independently monitors regulatory and accreditation requirements.
- Coordinates survey preparation.
- Oversees corrective action plan tracking to closure.
- Leads KPI monitoring and structured improvement initiatives by analyzing data, facilitating workgroups, and delivering clear, actionable insights to leadership.
- Supports oversight of grievance processes and satisfaction data to identify trends and drive improvements in individual experience.
- Integrates quality findings into broader organizational efforts.
- Promotes ethical practices.
- Serves as a knowledgeable resource to staff on compliance and performance standards.
Benefits
- Schedule: 8-4pm
- Salary of: $55,400-63,000
- Opportunities to lead and direct quality of care initiatives and actions
- Involvement in team decisions that direct operations and program development and allows an opportunity to showcase business and operational expertise
- Professional Development in the areas of continuing education, participation on project teams, serving on committees and much more!
- Benefit Eligibility After 30 Days of Employment (1st day of the first pay period after 30 days)
- Comprehensive health and welfare program to eligible full-time employees, family members and domestic partners.
- Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
- Student loan debt assistance, tuition reimbursement and continuing education assistance.
- Generous time-off (start accruing 1st day)
- 403(b) retirement plan with matching benefit
- Voluntary/employee paid supplemental life and accident coverage.
- Employee assistance / work-life balance program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
