Quality Management Analyst

Rising Ground•New York, NY

2d•Onsite

About The Position

The Quality Management Analyst for Community Programs leads quality management processes by analyzing and supporting the creation and implementation of corrective actions and improvement plans. The analyst conducts internal reviews and supports the collection, coding, input, verification, training, and monitoring of data related to people supported by Rising Ground. The role helps ensure programs meet quality and compliance standards, maintain performance quality, and achieve specified goals and outcomes. This position is based at the corporate office and requires in-person work in New York City, with travel between Rising Ground sites as required. It is full-time, Monday through Friday, with work-hour options of 9:00 a.m.–5:00 p.m. or 9:30 a.m.–5:30 p.m. The position requires authorization to work in the United States.

Requirements

Bachelor's degree in human services or an equivalent field is preferred, or 5+ years of experience in a related field.
Ability to travel independently between Westchester, the Bronx, Manhattan, Brooklyn, and Queens.
Knowledge of and ability to manipulate and analyze data.
Working knowledge of computer applications.
High proficiency with Microsoft Excel.
Commitment to enhancing service delivery for people supported.
Ability to write reports using database information.
Excellent organizational and interpersonal skills.
Verbal and written communication skills.
Knowledge of OCFS, DOE, and ACS processes, procedures, regulations, and mandates.
Authorization to work in the United States.
Ability to work in person in New York City and travel to other Rising Ground sites if required.

Nice To Haves

Bachelor's degree in human services or an equivalent field.

Responsibilities

Perform internal audits and case record reviews.
Ensure timely submission of Corrective Action Plans internally and to external monitoring agencies.
Collaborate with program departments and external agencies to support compliance efforts and monitor remediation.
Develop and implement quality assurance and quality management tools to measure and assess the impact of systems, policies, and program effectiveness.
Lead Quality Management meetings.
Conduct inspections of locations where services are provided.
Observe staff interactions with people supported.
Assist programs in preparing for external audits and accreditation processes, including those conducted by ORR, OCFS, and CARF.
Participate in standing committees.
Process and input data as needed.
Perform other related duties as assigned by the supervisor.