Quality Lead - Memorial Hospital - Quality Management

ProMedica•Fremont, CA

6d•Onsite

About The Position

As the Quality and Customer Service Lead, you create, implement, and maintain a vision and plan for improving clinical quality outcomes in collaboration with other leaders and teams. You lead quality improvement initiatives that affect key performance indicators and coordinate quality improvement efforts. You provide leadership and supervision for system-wide quality resource and customer service activities. This role is based in the Infection Control department at Memorial Hospital and is listed as full-time, 40 hours per week, on the day shift.

Requirements

Bachelor’s degree in a healthcare-related field.
Knowledge of quality improvement and quality concepts, including HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient, and other federal, state, and local reporting registries and agencies.
Strong knowledge of nursing and governmental quality indicators.
Ability to conduct primary research and retrieve and enter information using the Internet and hospital computer systems; use Microsoft Word, Outlook, and Excel, manuals, government documents, library resources, and textbooks; and operate a telephone and pager.
Ability to think in terms of systems, lead systems, understand work variability in planning and problem solving, and understand and demonstrate quality improvement tools.
Ability to lead teams, manage conflict, build consensus, and negotiate effectively.
Working knowledge of medical staff working practices and ability to analyze and understand statistical data, benchmarking data, and conceptual information.
Working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing, and intervention skills.
Minimum of 2 years of experience in acute hospital nursing and 2 years of experience in acute care quality management.
For RNs in the role, a current RN license in Michigan and Ohio is required; this license requirement does not apply to non-nurses.
CPHQ certification within 2 years.

Nice To Haves

Bachelor’s degree in a healthcare-related field is listed under preferred requirements.

Responsibilities

Create, implement, and maintain a vision and plan for improving clinical quality outcomes in collaboration with other leaders and teams.
Lead quality improvement initiatives impacting key performance indicators.
Coordinate quality improvement efforts.
Provide leadership and supervision for system-wide quality resource and customer service activities.