Quality Lead - Memorial Hospital - Quality Management

ProMedica•Defiance, OH

About The Position

As the Quality and Customer Service Lead, you create, implement, and maintain a vision and plan for improving quality clinical outcomes in collaboration with other leaders and teams. You lead quality improvement initiatives that affect key performance indicators and coordinate quality improvement efforts. You provide leadership and supervision for system-wide quality resource and customer service activities. The summary describes the general nature and level of the work and is not exhaustive.

Requirements

Bachelor’s degree in a healthcare-related field.
At least 2 years of experience in acute hospital nursing and 2 years of experience in acute care quality management.
For nurses in the role, a current RN license in Michigan and Ohio; this requirement does not apply to non-nurses.
Obtain CPHQ certification within 2 years.
Knowledge of quality improvement and quality concepts, including HRSA regulations and expectations, CMS, VBP, Press Ganey, NDNQI, MBSQIP, NSQIP, Vizient, and other federal, state, and local reporting registries and agencies.
Strong knowledge of nursing and governmental quality indicators.
Ability to conduct primary research and input and retrieve information using the Internet and hospital computer systems, and to work with Microsoft Word, Work, Outlook, Excel, manuals, government documents, library resources, and textbooks.
Ability to operate a telephone and pager.
Ability to think in terms of systems, lead systems, understand work variability in planning and problem-solving, and understand and demonstrate quality improvement tools.
Ability to lead teams, manage conflict, build consensus, and negotiate effectively.
Working knowledge of medical staff practices and ability to analyze and understand statistical data, benchmarking data, and conceptual information.
Working knowledge of budgeting, financial forecasting, patient care financing, managed care, capitation, conflict management, interviewing, and intervention.

Nice To Haves

Bachelor’s degree in a healthcare-related field.

Responsibilities

Create, implement, and maintain a vision and plan for improving clinical quality outcomes in collaboration with other leaders and teams.
Lead quality improvement initiatives impacting key performance indicators.
Coordinate quality improvement efforts.
Provide leadership and supervision for system-wide quality resource and customer service activities.