Quality Lead
About The Position
The Quality Lead is the department’s senior technical resource for performance and quality improvement, utilization review, audit methodology, outcomes, surveys, and quality reporting. As a working lead, this position coordinates day-to-day quality assignments, reviews work products completed by the Quality Specialist and Quality Data & Support Specialist, maintains an individual project workload, and works directly with program leaders to turn findings into sustainable improvement. The Quality Lead reports to the Director of Compliance & Risk. The House of the Good Shepherd has provided treatment, education, and support services to children and families since 1872. It delivers services in the context of family, culture, and community and seeks employees committed to integrity, compassion, insight, determination, and positive impact. The agency embraces the Sanctuary Model and is committed to a trauma-informed, outcome-based culture emphasizing open communication, nonviolence, emotional intelligence, social learning, shared governance, social responsibility, and growth and change.
Requirements
- Bachelor’s degree in human services, business, education, public health, data analytics, quality, or a related field.
- At least four years of experience in quality improvement, quality assurance, program evaluation, utilization review, audit, or a related field.
- Demonstrated experience analyzing data, developing reports, and leading cross-functional improvement projects.
- Valid driver’s license and ability to travel to agency locations as needed.
Nice To Haves
- Prior lead, project-coordination, coaching, or technical-assistance experience.
- Experience in child welfare, behavioral health, education, or nonprofit human services.
Responsibilities
- Coordinate the daily quality work queue, clarify assignments and due dates, monitor progress, and alert the Director to workload or performance concerns.
- Review quality work products for accuracy, consistency, sound methodology, clear findings, and practical recommendations before submission to the Director.
- Design and maintain utilization-review, audit, peer-review, outcome-measurement, survey, and performance-monitoring tools.
- Select or recommend appropriate measures, samples, comparison points, and analytical methods based on the purpose and risk of each review.
- Lead quantitative and qualitative data analysis to identify trends, variation, service gaps, contributing factors, and improvement opportunities.
- Prepare and present concise quality reports explaining findings, their significance, recommended responses, available department support, and reassessment plans.
- Provide technical assistance to program leaders developing measurable improvement plans, selecting interventions, monitoring implementation, and evaluating results.
- Coordinate agency satisfaction surveys and other feedback mechanisms, including instrument design, distribution, response monitoring, analysis, and reporting.
- Maintain agency-wide outcomes and key performance indicator processes and collaborate with information technology and program teams on reliable data collection.
- Coordinate peer reviewers and utilization-review activities, including training, calibration, scheduling, quality checks, and timely completion.
- Support accreditation and regulatory readiness by mapping standards, organizing evidence, assessing implementation, and monitoring identified gaps.
- Facilitate quality and performance-improvement meetings or workgroups and promote consistent use of data in program decision-making, including quality initiatives such as SMART goals.
- Complete assigned reviews, analyses, and special projects, and perform other duties consistent with the scope of the position.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
