Quality Lead

Change Grow Live

4h • Onsite

About The Position

Change Grow Live North Northamptonshire has an exciting new post and is looking for a Quality Lead to join their team. They are committed to improving the services they provide and are looking for someone with the same ambition. The post holder will be integral to ensuring a high-quality service is delivered across all sites in North Northamptonshire. Working as part of the leadership team, the role involves creating and undertaking regular and cyclical audits of all aspects of service delivery, collating areas of best practice, implementing quality improvement plans, and evaluating impact. You will also assist in observed practice, staff coaching, and designing and delivering training and workshop sessions. This role will also work closely with operational teams to support the learning process for the Northants Drug and Alcohol Related Death panel and will also track, provide and monitor reports from the coroners office and other partners for Multi Disciplinary case reviews and provide feedback at meetings and disseminate learning.

Requirements

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.
• Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners.
• Able to work independently and under pressure, with well-developed organisational and time management abilities.
• Demonstrates empathy, professionalism, and non-judgement in all interactions.
• Committed to positive outcomes for service users and to equality, diversity, and inclusion.
• Maintains professional boundaries and works effectively with external agencies.
• Applicants must already have the right to work in the UK at the time of application.
• This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Responsibilities

• Improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• Collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service improve outcomes for service users.

Benefits

• Dedicated weekly Wellness Hour
• Access to our Wellness Hub
• Comprehensive Employee Assistance Programme
• Extensive training
• Funded learning
• Pathways into senior or specialist roles
• Transparent pay
• Contributory pension scheme
• Additional support through our wellbeing resources
• 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service.
• Supportive, values-led team
• Open to discussing working patterns that help you maintain a healthy work–life balance.
• Discounts on shopping, cinema trips, holidays and more
• Refer a Friend scheme

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed