Quality Intern

PCI Pharma Services • Rockford, IL

5d

About The Position

The Quality Operations Intern works directly with site Quality leaders to strengthen how quality performance is measured, analyzed, and improved across shifts and sites. The role provides hands-on exposure to operations in a regulated manufacturing environment, with a focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern assesses quality metrics, gathers frontline feedback, analyzes trends and root causes, and helps translate insights into prioritized improvement initiatives. By the end of the internship, the intern is expected to have contributed measurable improvements while developing analytical, critical-thinking, and Quality Operations skills.

Requirements

• Working toward a bachelor's degree in a related field.
• College-level math skills.
• Advanced computer skills, including the ability to perform complex computer tasks and operate various computer programs.
• Full professional proficiency in speaking, reading, and writing for professional needs.
• High reasoning ability, including solving practical problems, handling situations with limited standardization, and interpreting instructions provided in various forms.

Nice To Haves

• Ability to effectively present information to various people as the job requires.
• Ability to work independently and/or as part of a team.
• Ability to display original thinking and creativity.
• Ability to hold oneself in a professional manner.

Responsibilities

• Assess current quality metric tracking processes for accuracy, clarity, and usefulness across sites and shifts.
• Develop data-trending and root-cause analysis skills to identify recurring issues and systemic performance gaps.
• Collect and analyze cross-site and cross-shift feedback to identify inefficiencies and improvement opportunities.
• Compile a structured and prioritized list of improvement opportunities based on data and employee input.
• Partner with Quality leadership to prioritize and support execution of the top three process improvements.
• Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge.
• Adhere to safety protocols, quality standards, and regulatory requirements.
• Follow PCI, cGMP, and GCP policies, procedures, and rules.
• Attend work as required for the position.
• Perform other duties as assigned by supervisors, project leads, or the Manager/Supervisor.

Benefits

• Annual performance bonus eligibility.
• Paid time off.
• Health insurance coverage, including dental and vision.
• Flexible spending account.
• 401(k).

What This Job Offers

• Career Level: Intern