Quality Intern

PCI Pharma Services•Rockford, IL

About The Position

The Quality Operations Intern works directly with site Quality leaders to strengthen how quality performance is measured, analyzed, and improved across shifts and sites. The role provides hands-on exposure to operations in a regulated manufacturing environment, with a focus on cGMP, data analysis, and continuous improvement. The intern assesses quality metrics, gathers frontline feedback, analyzes trends and root causes, and helps turn insights into prioritized improvement initiatives. The internship is intended to contribute measurable improvements while developing analytical, critical-thinking, and Quality Operations skills. The position requires adherence to PCI, cGMP, and GCP policies and procedures, as well as safety protocols, quality standards, and regulatory requirements. Attendance is an essential function. The work is primarily performed at a desk and/or in an office environment for three-quarters of the day or more, with a typically moderate noise level. Physical activities include sitting, moving or traversing, operating or using equipment, positioning oneself or moving about, and communicating; transporting up to 10 pounds may occur for less than one-quarter of the day. The role requires the ability to focus as its special vision requirement. The required qualification is that the candidate be working toward a bachelor's degree in a related field. The position also calls for college-level math skills, advanced computer skills, full professional proficiency in communication, and strong reasoning and interpretation abilities. The hiring rate is $20 per hour, with eligibility for an annual performance bonus. PCI states that full-time employees receive a benefits package that includes paid time off, health insurance coverage including dental and vision, a flexible spending account, and a 401(k).

Requirements

Working toward a bachelor's degree in a related field.
College-level math skills.
Advanced computer skills, including the ability to perform complex computer tasks and operate various computer programs.
Full professional proficiency: ability to speak, read, and write fluently and accurately at levels pertinent to professional needs.
High reasoning ability to solve practical problems and deal with concrete variables where standardization is limited.
Ability to interpret instructions provided in various forms.

Nice To Haves

Ability to effectively present information to various people as the job requires.
Ability to work independently and/or as part of a team.
Ability to display original thinking and creativity.
Ability to conduct oneself in a professional manner.

Responsibilities

Assess current quality metric tracking processes for accuracy, clarity, and usefulness across sites and shifts.
Develop data-trending and root-cause analysis skills to identify recurring issues and systemic performance gaps.
Collect and analyze cross-site and cross-shift feedback to identify inefficiencies and improvement opportunities.
Compile a structured, prioritized list of improvement opportunities based on data and employee input.
Partner with Quality leadership to prioritize and support execution of the top three process improvements.
Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge.
Adhere to safety protocols, quality standards, and regulatory requirements in all job functions.
Follow PCI, cGMP, and GCP policies, procedures, and rules.
Maintain attendance at work as an essential function of the position.
Perform other duties and tasks as assigned by supervisors or project leads.