Quality Improvement Projects Coordinator

Kitsap Mental Health Services • Bremerton, WA

9d • $27 - $34 • Onsite

About The Position

Kitsap Mental Health Services (KMHS) is seeking a Quality Improvement Projects Coordinator to support organization-wide quality improvement initiatives. The position coordinates strategic projects from planning through implementation and supports continuous improvement across the agency. It uses data, collaboration, and project coordination to strengthen services and improve organizational performance.

The coordinator supports the design, implementation, and evaluation of improvement initiatives; facilitates multidisciplinary teams; monitors performance measures; and communicates project progress and outcomes to stakeholders. The role also supports readiness and documentation for regulatory, accreditation, and certification requirements, as well as departmental planning and strategic quality initiatives. The position has no supervisory responsibilities and is full-time, on-site in Bremerton, Washington.

Requirements

• Bachelor’s degree in healthcare administration, public health, nursing, business administration, Health Sciences, or a related field; alternatively, a high school diploma or GED with five years of relevant experience and two years coordinating multiple projects and working with multidisciplinary teams.
• At least two years of experience in healthcare quality improvement, project coordination, performance improvement, or a related field.
• Experience coordinating multiple projects and working with multidisciplinary teams.
• Knowledge of quality improvement methodologies, including PDSA, Lean principles, root cause analysis, and process improvement tools.
• Understanding of healthcare quality, patient safety, accreditation, and regulatory requirements.
• Strong project coordination, organizational, and time-management skills.
• Excellent facilitation, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong critical-thinking and problem-solving abilities.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and SharePoint.
• Ability to analyze information, identify improvement opportunities, and communicate findings effectively.
• Ability to sit, stand, and walk for extended periods; lift, carry, push, and pull up to 10 pounds frequently, 20 pounds occasionally, and 50 pounds seldom; use hands and arms for reaching, handling, and manipulation, including reaching above shoulder level; and have sufficient visual acuity, peripheral vision, and hearing to perform job functions and communicate effectively.

Nice To Haves

• Certified Professional in Healthcare Quality (CPHQ).
• Formal project management training.
• Experience supporting accreditation, regulatory, or patient safety initiatives.
• Experience in a healthcare setting, including hospitals, ambulatory care, community health, or managed care environments.

Responsibilities

• Coordinate quality improvement projects from initiation through completion.
• Develop and maintain QI project plans, timelines, and tracking tools.
• Monitor project milestones, deliverables, risks, and barriers, escalating concerns as appropriate.
• Facilitate project meetings and maintain agendas, action items, minutes, and follow-up activities.
• Track project progress and prepare status updates for leadership, committees, and stakeholders.
• Maintain a centralized inventory of quality improvement initiatives and related documentation.
• Support the design, implementation, and evaluation of improvement initiatives using established methodologies.
• Facilitate multidisciplinary teams in identifying improvement opportunities and implementing solutions.
• Assist with process mapping, workflow analysis, root cause analysis, and action planning.
• Promote evidence-based practices and performance improvement principles throughout the organization.
• Collaborate with the Quality Data Analyst and project stakeholders to identify measures and reporting needs.
• Monitor project performance metrics and outcome measures; help interpret and communicate performance data.
• Use data and reports to support project decisions, sustainability planning, and performance monitoring.
• Serve as a liaison among departments and foster collaboration among clinical, operational, and administrative stakeholders.
• Coordinate communications about project goals, progress, outcomes, and lessons learned.
• Support leaders in implementing and sustaining process improvements.
• Support organizational readiness for regulatory, accreditation, and certification requirements.
• Assist with performance improvement documentation and evidence collection for surveys and accreditation reviews.
• Monitor improvement activities for alignment with organizational policies and applicable quality standards.
• Assist with departmental planning, annual goals, and strategic quality initiatives.

Benefits

• Health, dental, and vision coverage.
• Up to 19 days of paid time off, plus two mental health days and 10 holidays; benefits are prorated for part-time employees.
• Fully paid YMCA membership for the employee and eligible family members.
• Company-paid life and disability insurance.
• Student loan assistance and professional development.
• 403(b) retirement plan with company contributions.
• Employee Assistance Program (EAP).
• Pet insurance.
• Free 2MorrowHealth wellness app.
• Collaborative, supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level