Quality Improvement Coordinator

HealthPoint Careers•Kent, WA

About The Position

The Quality Improvement Coordinator is a member of the health center leadership team responsible for helping ensure patients consistently receive high-quality, equitable healthcare aligned with organizational population health goals. The role drives improvement projects intended to improve patient health outcomes and reports directly to the Business Director at a health center, with a matrix relationship to Population Health leadership. Compensation depends on skills and experience. The coordinator serves as a quality improvement and population health expert, analyzes healthcare systems and outcomes, and uses structured methods such as the Institute for Healthcare Improvement Model or Lean to support improvement work. The role works directly with providers and team members, reports progress toward quality goals, facilitates discussions, and shares successful interventions across the organization to inform standard workflows. It also supports staff use of population health technology and information, coordinates services for high-risk patients, and coaches staff in improvement methods. The position participates in staff and in-service meetings, agency committees, task forces, and professional learning activities related to healthcare quality, disparities, and equity. Employees are expected to maintain good attendance, work scheduled shifts, demonstrate respectful and professional leadership and communication, and support HealthPoint’s mission, values, and goals. HealthPoint requires proof of specified immunizations and/or immunity before the start date; required vaccinations or titers can be provided at no cost if documentation is unavailable.

Requirements

Bachelor’s degree (BA or BS) from a four-year college or university in public health, health administration, or a related field; equivalent education and experience accepted.
At least six months of applied healthcare quality improvement experience; equivalent education and experience accepted.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, reports, documents, and governmental regulations.
Ability to write reports and business correspondence and speak effectively to groups of employees and clients.
Ability to handle broadly defined, complex, and diverse work situations, including occasional unprecedented situations, and use formal analytical, planning, or process methods to develop actions.
Ability to understand basic statistics to guide and measure improvement projects.
Ability to think critically about root causes of quality gaps to inform new projects.
Demonstrated operating knowledge of computers.
Intermediate to advanced ability with Word, Outlook, and other required software.
Intermediate Excel skills or experience with other data analysis software such as Power BI.
Comfort working in a remote environment.
Proof of required immunizations and/or immunity before the start date, including COVID-19, MMR, varicella, annual influenza, and TB QuantiFERON Gold titer draw. Johnson & Johnson COVID-19 vaccination alone is not accepted as proof; an alternate vaccine or series must be documented.
For employees working in a HealthPoint clinic, proof of Tdap vaccination within the last 10 years is required; Hepatitis B vaccination is required for clinical positions with potential exposure to blood or bloodborne pathogens.

Nice To Haves

Master’s degree preferred.
Quality improvement professional certification, Institute for Healthcare Improvement certification, or equivalent formal education and training preferred but not required.
Lean certification preferred but not required.

Responsibilities

Serve on the health center leadership team as a quality improvement and population health expert and champion.
Work with Population Health leadership in a matrix management relationship.
Understand and inform organizational quality goals and approaches.
Analyze, understand, and improve healthcare systems and health outcomes.
Use a quality improvement methodology, such as the Institute for Healthcare Improvement Model or Lean, to structure improvement work.
Work directly with healthcare providers and team members to drive systems improvement.
Report progress toward health center and organizational quality goals through presentations, publications, and conversations.
Facilitate meetings and discussions about healthcare quality.
Participate in the organization-wide network of quality improvement experts to collect successful interventions and develop approaches that inform standard workflows.
Serve as the health center expert in quality-related data collection and analysis, and turn data into actionable information.
Support health center staff in accessing population health technology and information, and coordinate services for high-risk patients.
Coach health center staff in healthcare improvement and process improvement methodologies.
Support quality improvement projects as needed.
Stay current on healthcare quality, disparities, and equity by attending webinars, community meetings, and conferences as identified by business directors.
Attend staff and in-service meetings and participate in agency committees and task forces, providing quality improvement expertise as needed.
Maintain good attendance, be punctual, and work all scheduled shifts.
Demonstrate respectful, professional behavior and leadership and communication skills that support a team-oriented work environment.
Demonstrate commitment to HealthPoint’s mission, core values, goals, and healthcare delivery, integrating its values into appropriate programs.

Benefits

Medical, dental, and vision insurance for employees and eligible dependents.
HSA and FSA options.
Employer-paid life insurance, AD&D, and disability coverage.
401(k) retirement plan with employer match.
Paid Time Off (PTO).
Extended Illness Time Away.
Eight paid holidays and three floating holidays.
Compassion Time Away.
Opportunity Time Off for extended personal time away.
Employee Assistance Program (EAP).
Employee wellness program.
Voluntary supplemental life, critical illness, accident, identity theft, and pet insurance.
Professional development, ongoing learning, and career growth opportunities.
Required vaccinations or immunity titers provided at no cost if the employee cannot provide documentation.