Quality Improvement Coordinator

County of Summit ADM Board•Akron, OH

6d•$62,000 - $77,000

About The Position

Under the direction of the Manager of Evidence Based Practice and Outcomes, the Quality Improvement Coordinator supports continuous improvement across the system of care. The position plans, coordinates, and evaluates efforts to measure the effectiveness of behavioral health programs and services related to prevention, alcohol and substance use disorders, mental health, and recovery. It collaborates with ADM Board staff to accomplish departmental goals and objectives and monitors community trends to inform targeted behavioral health strategies. The role develops data collection procedures, reporting, dashboards, and visualizations; monitors data integrity and trends; and provides analytic insights for strategic decisions. It oversees contracted-agency reporting and quality improvement efforts for compliance with contractual obligations and applicable guidance, and coordinates Community Assessment & Plan efforts and required board documents. The position leads systemwide quality initiatives, supports contract agencies with technical assistance, researches and evaluates clinical standards and program design, and assesses clinical and cost effectiveness. The position represents ADM in committees and community events, consults with government entities and community stakeholders, and oversees assigned projects using project-management tools and practices. It has no supervisory responsibilities. The role maintains confidentiality of sensitive records and protected health information in accordance with HIPAA, 42 CFR Part 2, and established procedures.

Requirements

An appropriate combination of education, training, coursework, and experience demonstrating the required knowledge, skills, and abilities.
Example qualification: a master's degree in statistics, business, public administration, public health, social science, behavioral health, or a related field, and three to five years of post-graduate job-related experience.
Knowledge of generally accepted statistical principles, data collection practices, performance measurement, quality improvement principles, professional ethics, program evaluation, and HIPAA and 42 CFR standards as they relate to behavioral health.
Ability to work with numerical data, collect data, establish facts, and draw valid conclusions.
Ability to prioritize work, respond proactively to issues, recommend viable solutions, organize projects, manage multiple tasks, and meet short- and long-range objectives.
Ability to maintain accurate records and files, adapt to changes in schedules and assignments, build effective working relationships, listen actively, provide feedback, and maintain confidential information.
Verbal and written communication skills, including preparing written reports.
Ability to use Microsoft Office and other job-related software; intermediate to advanced computing skills focused on data management and database design.
Ability to analyze and relate disparate datasets, apply critical thinking, and translate data into understandable reports.
Strong attention to detail, accuracy, and organization.
Valid driver's license and current automobile insurance.
Ability to document identity and employment eligibility within three days of original appointment.
Ability to perform the essential duties safely and successfully, meet qualitative and quantitative productivity standards, and maintain regular, punctual attendance.
Ability to occasionally lift and carry up to 15 pounds and to listen and speak clearly on the telephone.

Nice To Haves

Knowledge of the behavioral health system and regulatory requirements, Ohio behavioral health laws, and community and agency resources for individuals with mental illness or substance abuse.
Proficiency in Excel and Power BI.
Experience in behavioral health or a related field.
Clinical licensure, such as Professional Counselor (PCC) or Independent Social Worker (ISW).

Responsibilities

Develop data collection procedures and reporting for evaluation and quality improvement, ensuring compliance with HIPAA and 42 CFR standards.
Develop dashboards and data visualizations for staff, leadership, and Board-level reporting.
Monitor overdose and suicide deaths and evaluate trends to support coordinated efforts addressing deaths of despair.
Ensure data integrity across systems and reporting platforms and provide analytic insights for strategic decision-making.
Coordinate with ADM Board staff to access and analyze data and prepare accurate data and reports for projects.
Create or assist in creating presentations about data trends and present them to staff, providers, Board members, community groups, and stakeholders.
Oversee contracted agencies’ reporting and quality improvement efforts to ensure compliance with contractual obligations and local, state, and federal guidance.
Coordinate Community Assessment & Plan efforts and required Board documents, emphasizing reporting and evaluation.
Lead systemwide quality initiatives in collaboration with data and quality improvement staff across the system of care.
Monitor and provide technical assistance to contract agencies on gap analysis, quality improvement, satisfaction and outcome measures, budget reviews, and related areas.
Research and evaluate clinical standards, program design, evaluation tools, and demographic analysis.
Evaluate clinical programs to determine cost and clinical effectiveness.
Represent ADM in committees and community events at local and state levels.
Review evidence-based practices for program evaluation.
Consult with government entities, stakeholders, planning organizations, task forces, and workgroups on data collection, monitoring, reporting, quality improvement, and program evaluation.
Oversee assigned projects and ensure project-management tools and practices are used.
Maintain confidentiality of sensitive records, treatment information, client files, and protected health information.
Work the assigned schedule, maintain regular and predictable attendance, and work overtime as required by workload demands.