Quality Improvement Coordinator | Healthcare

The Behavioral Wellness Center at Girard•Philadelphia, PA

2d•$29 - $35•Onsite

About The Position

The Behavioral Wellness Center at Girard is seeking a Quality Improvement Coordinator / Performance Improvement Coordinator to support organization wide quality, patient safety, and performance improvement initiatives. This position is responsible for coordinating Performance Improvement activities, healthcare quality data collection and analysis, clinical quality review, patient safety monitoring, reporting, audits, and improvement projects across the organization. The PI Coordinator works closely with clinical and administrative departments to identify trends, performance gaps, and opportunities for improvement and helps translate findings into measurable action plans. The position also supports clinical chart reviews, patient safety and incident reviews, Root Cause Analysis, regulatory and accreditation preparation, dashboards, committee reporting, and organizational Performance Improvement plans. This opportunity may be a strong fit for professionals with experience in Healthcare Quality Improvement, Performance Improvement, Quality Assurance, Patient Safety, Clinical Quality, Healthcare Data Analysis, Regulatory Compliance, Healthcare Project Coordination, or related healthcare quality functions. Experience within behavioral health, psychiatric healthcare, substance use treatment, hospitals, or another regulated healthcare environment is strongly preferred. This position requires strong analytical, organizational, and communication skills. The PI Coordinator must be comfortable working with clinical and operational data, reviewing patient records and quality information, preparing reports and presentations, managing multiple projects and deadlines, and collaborating with departments throughout the organization.

Requirements

Minimum of 2 years of experience in Healthcare Quality Improvement, Performance Improvement, Quality Assurance, healthcare data analysis, project coordination, or a related function preferred
Experience with clinical chart review, quality audits, performance measurement, data collection, reporting, or Performance Improvement projects preferred
Strong knowledge of Performance Improvement and Quality Improvement principles
Working knowledge of the Plan Do Check Act (PDCA) performance improvement cycle or similar structured improvement methodologies
Knowledge of healthcare quality, patient safety, clinical performance measurement, and regulatory expectations
Ability to collect, organize, analyze, interpret, and communicate healthcare performance data
Strong analytical and problem solving skills with the ability to recognize trends, patterns, outliers, and potential performance deficiencies
Ability to objectively review clinical documentation and organizational processes
Strong organizational, prioritization, project coordination, and time management skills
Strong written communication skills with the ability to develop clear, concise, accurate, and timely reports
Ability to organize and present quality data to staff, leadership, committees, and executive stakeholders
Strong interpersonal and collaborative communication skills
Ability to manage multiple concurrent projects, audits, deadlines, and reporting requirements
Ability to work independently while recognizing concerns requiring escalation to leadership
Proficiency with Microsoft Excel, Word, PowerPoint, and related data management and reporting applications
Ability to appropriately manage confidential clinical, patient safety, quality, employee, provider, and organizational information

Nice To Haves

Bachelor’s degree in Nursing, Healthcare Administration, Public Health, Health Sciences, Quality Management, or a related healthcare field preferred
A relevant combination of education and healthcare quality or Performance Improvement experience may be considered
Experience within behavioral health, psychiatric healthcare, substance use treatment, hospital, or another regulated healthcare environment strongly preferred
Certification in healthcare quality, patient safety, Performance Improvement, or a related field is preferred but not required

Responsibilities

Coordinate Performance Improvement activities throughout the organization under the direction of department leadership
Collect, review, validate, track, analyze, and trend clinical and operational quality data
Identify patterns, performance deficiencies, outcomes, and opportunities for measurable improvement
Monitor performance indicators, improvement goals, and departmental action plans
Conduct audits, focused reviews, data reviews, and other Performance Improvement activities
Translate performance findings into actionable improvement initiatives and monitor interventions for effectiveness
Assist departments with developing measurable performance goals, implementing improvement activities, and evaluating outcomes
Promote the use of objective data and measurable outcomes in organizational decision making
Review patient safety and incident data to identify quality trends, recurring patterns, and opportunities for Performance Improvement
Participate in Root Cause Analyses (RCA) and other structured reviews of significant clinical or patient safety events
Assist with collecting, organizing, and analyzing information required for RCAs, focused reviews, Performance Improvement investigations, and other quality activities
Conduct objective reviews of clinical documentation and patient records to identify variations in care and potential opportunities for improvement
Support evaluation of clinical processes and outcomes to identify potential gaps between current performance and established organizational standards
Participate in Environment of Care surveys, hospital rounds, tracer activities, and other organizational assessments related to quality and Performance Improvement
Collaborate with clinical and administrative leadership to ensure identified quality concerns are evaluated and incorporated into appropriate Performance Improvement activities
Prepare accurate and timely Performance Improvement reports, summaries, dashboards, presentations, and supporting materials
Provide quality and Performance Improvement information to departmental leadership, committees, executives, and other organizational stakeholders as directed
Serve as a Performance Improvement representative at meetings and committees as assigned
Assist with Performance Improvement meeting agendas, reports, presentations, and supporting documentation
Track committee recommendations, action items, responsible parties, deadlines, and required follow up
Collaborate with departments throughout the organization to obtain accurate and timely quality and performance data
Support preparation of organizational Performance Improvement plans, annual evaluations, reports, and other quality related deliverables
Support preparation for accreditation and regulatory surveys related to Performance Improvement activities, measures, projects, data, and evidence of sustained improvement
Serve as a resource to staff and leadership regarding Performance Improvement principles, methodologies, measures, and organizational PI activities
Educate and coach staff, managers, and organizational stakeholders regarding Performance Improvement processes and expectations as assigned
Assist departments with understanding performance measures, interpreting findings, developing meaningful improvement activities, and evaluating outcomes
Encourage interdisciplinary participation and collaboration in Performance Improvement initiatives
Support a culture of continuous improvement, patient safety, accountability, and evidence based practice throughout the organization