Quality Improvement/ Business Intelligence Analyst

Cardinal McCloskey Community Services • Town of Mount Pleasant, NY

2d

About The Position

At CMCS (Cardinal McCloskey Community Services), our mission is to protect, empower, and promote independence for at-risk children, families, and individuals with developmental disabilities through high-quality, community-based services. We're looking for a dedicated Quality Improvement/Business Intelligence Analyst to join our team!

Requirements

• Bachelor's degree in Social Work, Business Intelligence, Data Analytics, or a related field.
• Minimum of one year of Quality Improvement (QI) experience.
• Experience with continuous quality improvement methods.
• Advanced knowledge of Microsoft 365 platform, including Power Bi and Fabric Platform.
• Familiar with use of administrative databases in data analysis.
• Background in NYC child welfare programs and policies.
• Familiarity with PROMIS, CONNECTIONS, and related NYS and NYC systems of record.
• Strong analytic, written, and verbal communication skills.
• Team player who enjoys collaboration with agency and external staff.
• Self-motivated, organized, and able to work independently.

Responsibilities

• Manage the continuous QI processes for preventive services and other programs, including planning and facilitating monthly QI committee meetings.
• Identify program strengths and challenges through quantitative and qualitative data analysis, reviewing internal and external dashboards/reports, results of case reviews, and client survey results.
• In collaboration with program leadership, create and implement internal program improvement plans, and improvement plans created with external partners including ACS and OCFS.
• Participate in external meetings and workgroups, including the COFCCA Preventive Accountability meeting.
• Design and administer yearly surveys for key stakeholders in CMCS, for both the preventive and foster care programs, and provide analysis and insight on the results of the surveys.
• Assist with management of case review processes across multiple programs, including conducting reviews, aggregating, analyzing, and sharing results, and ensuring the schedule of reviews is maintained and implemented.
• Assist with creation and management of review tools, ensuring compatibility with existing framework (Power BI) for aggregation of results.
• Write and update review questions, ensuring that the answers lead to actionable insight.
• Contribute to the development and maintenance of QI business intelligence systems, including running data export/import processes, and creating/maintaining/updating data transformation processes, databases, dashboards, and reports.
• Assist in the implementation of Microsoft Fabric platform.
• Maintain user accounts for staff members in Connections, ACS Remote Access, myEvolv, and other systems.
• Maintain client enrollment and demographic information in internal systems of record.
• Maintain understanding of COA standards related to both QI and relevant program operations, and support periodic review of and alignment with COA, in support of CMCS accreditation status.
• Participate in program-specific employee onboarding meetings with new staff.
• Assist and support program staff in integrating data in decision-making.
• Assist with the development and review of business processes and policies.
• Develop methods to measure outcomes for families and children.
• Additional duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level