Quality Improvement and Risk Management Lead- Contract 12 Months

CMHA Durham•Oshawa, ON

7d•Hybrid

About The Position

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years. During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model. We are seeking a skilled and collaborative Quality Improvement and Risk Management Lead to join our team for a 12 month maternity leave contract. This role is responsible for advancing organizational quality improvement initiatives, with a strong focus on accreditation readiness and continuous improvement practices. During the term of the contract, the QIRM lead will provide leadership and coordination of quality improvement and accreditation activities, ensuring alignment with organizational priorities and standards. The role will also maintain oversight of risk management processes, supporting a proactive approach to identifying, assessing, and mitigating risk across the organization. Reporting to the Director, Strategy, Quality and Organizational Excellence (SQOE), this individual will have responsibility for applying and leading a quality improvement and risk management lens to initiatives and projects that enhance safety, satisfaction and increase operational efficiency and resources. The Quality Improvement and Risk Management Lead will contribute to the departmental mandate through redesigning processes supported by technology that enhance the experiences and outcomes of all stakeholders, increase operational efficiencies and reliability, and reduce clinical and operational risks. This role involves developing, implementing, and monitoring quality improvement initiatives and risk management strategies to ensure compliance with regulatory standards and to promote a culture of continuous improvement.

Requirements

Bachelor’s degree strongly preferred or post-secondary education (Planning, Risk Management, Public Administration or Human Services)
Minimum of three – five years recent experience in leading/facilitating quality improvement initiatives (design, implementation and/or evaluation)
Extensive knowledge and understanding of quality and risk management principles, client safety, best practices, methods and techniques (Continuous Quality Improvement, IDEAS, Lean, Six Sigma, change management or other equivalent)
Knowledge of interdisciplinary care models
In-depth knowledge of issues analysis, policy development, clinical and operation issues, care processes, decision-making, process control and management and clinical information systems
Knowledge of local and national issues and trends in managed care and primary health care
Excellent oral, written communication skills and presentation skills
Ability to work effectively with staff and community organizations
Self-motivated, organized, creative and able to work independently with good judgement
Ability to minimize risks adhering to established policies and procedures
Ability to initiate, manage and implement multiple tasks simultaneously
Ability to effectively attain, or exceed, organizational goals and objectives and proactively drive quality improvement
Knowledge of MS Office (Word, Excel, PowerPoint and Outlook) as well as the Internet.
Excellent interpersonal and organizational skills; able to prioritize
Excellent problem-solving and decision-making skills
Ability to maintain confidentiality
Strong knowledge in various aspects of applicable legislation
Effective client relationship building skills; understanding the client’s needs and background
Ability to work independently and co-operatively as part of a team, management, board of directors, stakeholders and partners such as external vendors
Able to integrate CMHA Durham’s philosophy of being a “welcoming organization” into everyday practice.
General knowledge of the mental health environment in Ontario.
Ability to adapt to change and navigate through ambiguous situations
Project management skills
Work outside of normal business hours as required

Nice To Haves

Previous experience in working with electronic medical records and cloud-based incident reporting platforms experience an asset
Knowledge of Indigenous communities and cultural practices (preferred).
Fluency in French considered an asset.

Responsibilities

Facilitates the management, collection and analysis of clinical and non-clinical CMHA data at the employee, client, family, and community and stakeholder level to find opportunities for quality improvement, risk management and service enhancement opportunities
Participates as a member of the management team in providing expertise and guidance on continuous quality and risk management improvement initiatives
Liaises with employees to communicate and promote the importance of continuous improvement goals
Supports teams on the use of continuous quality improvement and risk management tools and processes, as well as provides resources to employees to achieve, or exceed goals
Oversees the quality improvement plan program activities and develops quarterly and annual quality reports while ensuring compliance with standards
Co-Leads the Accreditation and certification process with the organization
Responsible for gathering and evaluating risk management data from the organization and analyzing data for patterns and trends in care delivery
Assists with organization wide education and capacity building related to quality improvement and risk management
Coordinates consumer input/feedback surveys reviewing results and providing recommendations for improvement
Keeps up to date on best practices, trends and applications related to continuous quality improvement and risk management
Responsible for the day to day operations of the quality improvement and risk management portfolio
Collaborates with the management team and front-line employees to coordinate the review of adverse incidents, ensuring implementation of recommendations and risk mitigation strategies
Participates in various internal/external committees and community of practices.
Supervise and mentor direct report(s), providing guidance and support
Conduct performance evaluations and provide feedback to direct report(s)
Provides oversight of the day-to-day activities. Providing clear and consistent direction and promoting the team’s success through mentorship, guidance, and performance management.
Create an inspiring team environment with an open communication culture where employees can maximize their job satisfaction and performance.
Leads the organization for client safety
Key roles in emergency preparedness for the organization
Attend, participate in team meetings and all employee meetings
Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events
Participate in quality improvement activities at the team/program level
Participate in external committees as required