Quality Field Engineer

Carrier•Athens, GA

8d•$64,500 - $129,500

About The Position

Carrier Solutions Transport, a business division of Carrier, provides advanced, energy-efficient, and environmentally sustainable refrigeration systems. Carrier is seeking a Field Quality Engineer to support customers, dealers, service teams, and internal functions. The role investigates product quality concerns in the field, leads structured problem solving, and turns customer and service feedback into sustainable improvements to products, processes, and reliability. The engineer partners with Service, Engineering, Manufacturing, Supplier Quality, and Supply Chain to resolve issues, prevent recurrence, and improve the customer experience.

Requirements

Bachelor’s degree in Engineering.
Experience investigating field failures and leading root-cause and corrective-action activities.
Strong knowledge of quality tools and methods, including 8D, 5 Whys, FMEA, control plans, statistical analysis, and corrective and preventive action.
Ability to read engineering drawings, specifications, wiring diagrams, and service documentation and use common diagnostic and measurement tools.
Strong organizational, analytical, technical writing, and problem-solving skills, with the ability to manage multiple priorities and work independently.
Ability to communicate effectively with customers, dealers, technicians, suppliers, and employees at all levels of the organization.
Proficiency in Microsoft Office applications.
Ability and willingness to travel to customer, dealer, supplier, and service locations, including occasional overnight travel, as business needs require.

Nice To Haves

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or a related technical discipline.
Three or more years of experience in quality, reliability, product engineering, or a related function.

Responsibilities

Serve as the primary quality liaison for field product concerns, coordinating with customers, dealers, service personnel, and internal cross-functional teams.
Travel to customer, dealer, and service locations as needed to inspect equipment, validate reported conditions, and support issue resolution.
Lead containment and field response activities for significant quality events, including inspection, sorting, rework, and communication plans.
Investigate field failures using structured problem-solving methods such as 8D, 5 Whys, fishbone analysis, and fault-tree analysis; document root cause, corrective actions, and effectiveness verification.
Collect, analyze, and report field quality data, including failure trends, warranty claims, mean time until failure, defect rates, and corrective-action status.
Provide clear technical reports and timely updates to customers, service teams, engineering, manufacturing, and leadership.
Coordinate returned-part analysis and ensure field evidence, operating conditions, photographs, diagnostic data, and service history are captured for effective investigation.
Support new product introduction, design reviews, risk assessments, and validation activities by incorporating lessons learned and field reliability data.
Train and support service personnel and internal teams on quality standards, inspection criteria, troubleshooting, and corrective actions.
Perform other duties as assigned by the manager.