Field Quality Engineer

Electrolux Group•Charlotte, NC

About The Position

The Field Quality Engineer is part of the BA NA Quality Team, reports to the Product Line Quality Director, and is located in and works in teamship relation with the plant. The role connects the Quality organization with the market through Customer and Consumer Service, develops expertise in an assigned range of products, and initiates continuous quality improvements to enhance consumers’ product experiences. The position also supports the development of new products. The role includes responsibilities for safety, hygiene, environmental stewardship, energy performance, and sustainability. The employee is expected to follow relevant operational procedures and management-system requirements, report quality, environmental, energy, and safety risks, support sustainability initiatives, and may stop operations that present safety, hygiene, or environmental risks. The position includes travel in Europe to meet and visit consumer services, customers, and consumers.

Requirements

University degree in Engineering or equivalent.
Fluent English and good proficiency in the local language.
3 to 5 years of relevant experience in Quality, ideally in Field or Market Quality.
Strong analytical skills and logical thinking, including the ability to analyze data efficiently.
A problem-solving approach and ability to turn issues into solutions.
Ability to work collaboratively across functions and independently.
Proven project management skills and a cost-conscious mindset.
Willingness to travel in Europe to meet and visit consumer services, customers, and consumers.

Nice To Haves

Understanding of manufacturing processes and a good practical understanding of product development.
Knowledge of components, product functionality, and possible product defects.

Responsibilities

Collect and analyze consumer feedback using company quality reporting systems.
Work with Sales to collect and analyze market-specific problems and initiate appropriate improvement activities.
Follow up on and approve closure of actions defined to resolve quality issues.
Collect and analyze safety-risk data from the company database and initiate immediate corrective activities.
Lead factory quality reporting for assigned areas.
Lead the return of defective components and appliances from the market, organize detailed analysis, prepare reports, and initiate improvement activities.
Support appliance field testing.
Deploy quality improvement tools, including FMEA, 8D, and QFD, in improvement actions with the market service organization.
Work with other departments to identify and deploy best-practice solutions in the factory.
Follow company guidelines for EMS, ISO 9001, ISO 14001, ISO 45001, ISO 50001, Green Spirit, and Zero Waste Landfill.
Work safely, hygienically, and in an environmentally responsible manner, including helping prevent incidents and accidents.
Participate in company environmental, safety, hygiene, health, and energy-saving programs as directed or requested.
Understand the plant environmental policy and goals; identify environmental aspects and impacts; support continuous improvement; and segregate chemical residues and materials.
Execute operational controls that support energy performance, report failures affecting energy efficiency or natural-resource use, and ensure monitoring to prevent recurrence.
Ensure proper segregation of waste and report events that directly or indirectly affect sustainability.
Delegate actions involving third parties and sustainability matters, including compressed air, water, natural gas, fuel, electric energy, waste management, and emissions control, in alignment with organizational procedures and requirements.
Participate in assigned sustainability courses, workshops, projects, and other activities.
Ensure quality processes and projects are evaluated by the sustainability area and other required areas, and ensure correction of anomalies or conditions affecting sustainability metrics.
Stop processes, operations, or activities that present safety, hygiene, or environmental risks that could result in an accident or serious event or affect the environment.
Follow operational procedures related to Quality, Environmental, Energy, Safety, and Health Management Systems and report problems that affect or risk product quality, the environment, or safety to leaders or supervisors.